Really disappointing approach when things go wrong When these folks get it right the system is fantastic and looks wonderful. Unfortunately, as with anything in life, it sometimes goes wrong. This is where Lucida Ellery needs to really up their game. We have experienced 2 or 3 horrible faulty parts problems. The instinct of Lucida Ellery is to deny, reject and avoid the problem and not standing by the quality of their product or service. They know there are very few options for women who need their unique hair solution, and they seem to treat their patrons accordingly. I hope the day comes that my wife no longer needs their service - I much prefer to deal with a company who stands with their customer - not against them.

Thank you, thank you, thank you. Southampton branch. Massive shout out and sincere thanks to the fabulous Lettie at LucindaEllery Southampton, for a superb new parting. Despite my initial reservations, the colour is spot on, I really should just trust these fabulous professionals as they know what suits me best. A thank you to all the staff too as they make me feel at ease and so comfortable and allow me to live my life to the full.

Southampton you are amazing! I always love my appointments at the Lucinda Ellery Studio in Southampton – Paulo and team are just fabulous, so friendly, attentive and I always come away with a great cut that last like new until the next one. I used to be really anxious about visiting the hair dressers until I found Lucinda Ellery, now I look forward to it! Couldn’t recommend the team at Southampton enough! Thank you guys you are amazing!

Dt 20 I have found staff are very approachable and sensitive to how you feel having problems with hair loss. I'm about to have my system replaced and have been coming to Lucinda Ellery for 2 years now.The hair system has totally improved my confidence and I feel is natural looking. I would recommend to anyone with hair loss. Take time to think about the colour you want and what will suit you.

Amazing Southampton team! 🤗 I have been going to the Southampton salon for years now and the customer service is always second to none. The manager Paoulo is always so helpful and friendly-nothing is to much trouble. I usually see Cydni for my appointments-she is so knowledgeable and friendly and knows exactly how I like my hair without me even saying anything! The whole Southampton team are fantastic, they are always so warm and welcoming. The level of knowledge and and expertise they have is exceptional-there’s nothing they don’t know about hair loss 🤗