Dr Om handles my case Dr Om handles my case After 10 minutes of my submission, I received email from Dr Om. Asking my some questions, and I replied to him. And within 2 hours, He emailed me with diagnosis and treatment plan. The experience was fast and easy and surely better than actual Doctor Office visit. If it not an emergency / complicated situation online doc is the way to go.

The website is misleading The website is misleading. It states: "How It Works: Submit your dermatology symptoms and get a diagnosis, treatment plan, and prescriptions by this time tomorrow." But this is simply not an honest representation. If the MD feels like saying, "We need your vitals, so you need an in-person appointment," then they've broken their promise. I do understand that an MD's saying that is reasonable sometimes. What is not reasonable is that the website makes a promise it can't keep, takes your money, and then does nothing for you.

No replies after billing After billing, no replies to emails I've sent to the Dr and the general customer service email addys. This has been going on 3 months now. DocBright replies on here immediately to reviews claiming "We haven't received any email correspondence" or "check your spam folder". After a dozen unanswered emails I filled out the form again and they called in a different medicine. I email again two more times asking about the correct medicine... 3 months, no replies, no help.

My experience with submitting my photos… My experience with submitting my photos and request for help seemed daunting are first, maybe a bit humiliating, but the site made this process actually quite easy and benign. The doctor was extremely thorough and kind, and I loved that he followed up with me with a very detailed and helpful email considering my treatment plan. Follow up: three weeks in, and I have found the Dr. and staff to still be very helpful via email and phone. I feel very safe and definitely looked after here.

horrible customer service I did the full payment almost 2 weeks ago and heard back from their customer service. I emailed asking about if/what I need to finish in order to get my recommendation and I haven’t heard back from anyone. 2 emails and a few phone calls saying to email them and nothing. I really wanted to give this company a chance, but not hearing from them after reaching out multiple times is frustrating when I just wanted to get some help.