I ordered the Smile Direct Club package… I ordered the Smile Direct Club package that was supposed to include retainers direct to obtain my retainers digital mold from SDC, so I could save time and avoid redoing the molds. 😒 Instead, I received the molds. I tried calling and emailing twice, but no response. 😤 So, I sent in the molds, hoping to salvage the situation. Finally, I got an automated email saying my retainers are checked in and to wait 15 business days. 🤞 #RetainerWoes

Very very slow process after you pay… Very very slow process after you pay for your retainers. They sent the molding kit quickly & say they have received them quickly but it takes almost two months to get them to send the retainers. They don’t give you updates unsolicited or apologize. Direct retainers just take your money & act as though you’ll just for get about the retainers until they show up months later. In the meantime your teeth are shifting. I wouldn’t recommend using them.

Easy Process, Quality Product The process was really quite easy. The price is pretty fair considering what an orthodontist would charge (at least half the price for these) and the product that arrived was surprisingly better quality than I had imagined. I was previously a "Smile Direct" customer until they went bankrupt, and these retainer are considerably more better quality in terms of material, sturdiness and I believe what will translate into longevity. The only star missing is they took a LOOOONG time to arrive. After MANY weeks I gave them an email nudge and they arrive 3 days later. Not sure what was going on there. But overall, I would for sure recommend these to someone else.

It has been 4 weeks and I haven’t… It has been 4 weeks and I haven’t received anything. I emailed them for an update they send it takes 10-15 days . Scrolling and looking all the reviews seems that is a scam . I’ll call the bank tomorrow to dispute the charge for a scam

Fantastic Retainers Despite my skepticism, I am extremely pleased. I was able to use a 3D scan from my orthodontist and received my retainer in 2 weeks time. They also sent me a mold of my teeth to use any time I need a new retainer. The retainers are great quality and more clear than the originals I received from the orthodontist. I love them! The customer service is a little slow but that didn’t affect the timing of my delivery or the quality of my retainers. I will definitely will be using RetainersDirect again for a replacement! If you’re debating on using them, go for it! I took the gamble and couldn’t be happier.