Getting started. I received my unit today (on expected date) and got it setup. One problem I had was getting the lock box to open but a Customer Service gentleman walked me through an alternate method. Another was going through the test action where I ended up with a Help Wanted operator who resolved my mistake. Hope to do better next time.

My family wanted peace of mind My family wanted peace of mind after our grandmom fell. We went with MobileHelp because they had good reviews. My family had a lot of questions and we needed help figuring everything out. Donna, Samantha, and Mark at MobileHelp were incredibly helpful. We went with the Micro and added fall detection. Grandmom is going to feel much safer knowing she can get help without using her phone.

Excellent customer service was not… Excellent customer service was not pushing at all heard all my concerns and what we could afford. I would totally recommend this company to fellow people.

I spoke to Scott today I spoke to Scott today. He was very patient in answering all my questions. My only thing that was unsettling was that once he processed my payment he was eager to end the phone call but I kept him on the phone for another minute or two for three questions I thought of at the very end. He answered all those additional questions quite nicely and that sealed the deal for me that I had chosen the right company.

Nathan was very nice and informative Nathan was very nice and informative. There was no pressure sale. He didn’t make you feel guilty for not signing up right away like the other companies I called.