Home Care Delivered has great service! Home Care Delivered has the best customer service. They have always been very responsive whenever we have needed something. Setting up our first order was so easy, and they called the doctor so we did not need to do anything after our initial phone call to HCD. Now we do re-orders via SMS text and it could not be easier. Recently we had a quality issue with a brand we have been using for years. The customer service representatives were all friendly and helpful, and we received a replacement shipment the next day. I wish all companies were this efficient and helpful!

The ordering process is a little…Confusing The ordering process is a little confusing. I was told I would get a call when everything Was set up. I never got a call. Instead I got a email stating the doctor never sent the prescription. When I call Ed the doctor, they said the already sent it. I got supplies a day later. Communication could use some improvement.

I filled out the order form online with…honesty I filled out the order form online with my sister's info. Your website would only allow ONE product to be selected which is crazy. I called customer service and spoke with a very nice lady explaining what other products we needed. Then I clicked finish order on website. Thought that would be it once doctor and insurance gave the okay. The next morning a DIFFERENT rep called me and said she didn't see my entire order and I had to repeat it AGAIN. A delivery came the next day via UPS and only had 2 of the 4 items I ordered. had to call AGAIN. Different rep said waiting on doctor's approval for those 2 items. Not very efficient.

Disappointed My mom has been a costumer for years. Up until now we were very satisfied! We got supply after MONTHS of waiting! Package received today( FED EX service ) box was open barely any tape used. Please get better. I could not recommend you in good conscience anymore.

First experience Made a first phone call, explained why I was calling (needed incontinence products after prostate cancer and surgery). Insurance was still being sorted out but HCD sent the products I needed same day! I had to call back with additional info so I was able to speak with multiple people there. ALL very very nice, friendly, knowledgeable, understanding, patient, and helpful. 10 out of 10 for HCD (including the good people that shipped what I needed and got the products to me PDQ!). I will always call HCD for future needs!