Can't even get account set up I have called these people over and over today, only ONCE have I actually gotten in touch with a human being. I could not stay on the phone while her computer was malfunctioning and by the time she called me back I was in a meeting. If I could use any other company, I would, but I have new insurance so I can't

My experience with HCD was nothing but… My experience with HCD was nothing but perfect. When Shona called she was very professional and had great respect for HCD. After taking my order she told me to expect delivery within a few days to a week. With Covid19 I expected a delay, however within the week I received 2 boxes with 7 packages of underwear. The fit is spot on. And everything went as Shona said it would. I'm so happy I saw HCD on TV and took your phone number down. Thank you HCD and Shona.

Customer Service is HORRIBLE!!!! Customer Service is HORRIBLE!!!!! These folks know nothing.They cannot tell me if a shipment went out nor will they tell me the tracking number. This is HORRIBLE company to deal with. Take your business somewhere else, you will not be satisfied with these folks. ITS A FREAKIN JOKE!!!!!!

I am less than impressed with this… I am less than impressed with this company. We transitioned from Medline to HCD and it’s been absolutely atrocious. 10/10 DO NOT RECOMMEND

If I could give them a 0 I would If I could give them a 0 I would. Ben, the agent, flat-out lied to me claiming they were waiting on insurance pre-authorization, when in fact they never requested one. Also claimed it was being held up because Optima changed its name to Sentara. More BS. All of these DME's are bad. This one is the worst.