The connection between the hose fitting… The connection between the hose fitting and the bag can be a real problem. Be ultra careful when removing the hose or you will pull the fitting out of the bag. We cut some thin vinyl and reinforced the connection. We are still ultra careful when removing the hose. The hose fitting needs to be redesigned with a wide flange to sandwich the bag material on both the inside and outside. This would then solve the problem. That is our only complaint. Otherwise our rating would be 10 stars.

Battery does not hold a charge I purchased the virtu clean in 2019. It originally was a great product and easy to use. About a year later I noticed the battery did not hold a good charge. Had to charge after every use. Now it does not charge at all. Very disappointed in the battery life

Unhappy owner …..I received a virtu clean for a… I received a virtu clean for a Christmas present and loved it. Then, I convinced my daughter to purchase one. Her charging cable stopped working. I have emailed, and called seeking a replacement. To date, no one has returned my calls or responded to my emails. This lack of communication does not cause you to feel good about dealing with this company. At this point, her virtu cleaner can not be used. How might I resolve this matter?

Easy to use and it really helps with… Easy to use and it really helps with the mask and tube cleaning. Just remember to air out the tube and mask after you use it. It will have a smell for a short while then it goes away. For the money, it is better than the big tank container and costs a lot less plus if you use the other one a lot of the Cpap machine companies will not cover the warranty because it messes them up and breaks down the seals. where this only cleans whats needs to be cleaned. Just remember to wipe the mask down every day because of the oil on our faces that we leave on it. Will buy it again when this one expires.

The Virtuclean is easy to... The Virtuclean is easy to use. I like that it is not bulky; easy to store when not in use. Material indicated that it would go 7 cleanings on one charge. I got only 6. BUT this may be because I used it as is and did not charge it up fully before using. This may have been obvious but it showed full, AND the material did not say to charge it before use. I suggest that the written material make this clear, either way.