Whenever I place an order with Alimed… Whenever I place an order with Alimed it is acknowledged right away. I don't seem to have many issues as far as backorders. We have our items shipped to Toronto, Canada and everything is always seamless and we receive our orders on a timely basis

Horrible experience So happy to do so Purchased a brace. Wrong one. Told that I would receive an email on procedure to return. Never did. Called and agent who sold brace to me does not return calls. Moved to supervisor. Did not return call. Over 300 dollar purchase and no instructions of how to return. So need to take action. Credit card used now reversing charges. In contact with my attorney. Horrible experience. I am a physician. Do not use this company

I purchased 2 knee braces 2 weeks ago I purchased 2 knee braces 2 weeks ago. I called to return them since I ordered the wrong size, I spoke to Amanda twice now with no RMA response Your return department is dragging their feet. I am calling the BBB and expressing my disappointment, Its been 2 weeks with no communication from Alimed. All I want is to buy the correct size.

I ordered on item over a year ago I ordered on item over a year ago. Since then my credit card has been tested with small charges. I asked Alimed to close my account since I cannot remove the credit card info from my online account. Only got a canned email response and my account is still open. 6/13/2022 Trustpilot indicated that Alimed wanted more info, so I resent the emails from May requesting the account be closed and again requested the account be closed. No response from Alimed (as usual).

I am trying to initiate a return I am trying to initiate a return. I sent an email to customer service January 5th and as of today, January 10, I still haven't heard from them. I called as followed: January 9th (on hold 9 minutes 22 seconds) January 10th (on hold 5 minutes and 4 seconds) January 10th (on hold 16 minutes and 1 second) Not sure what the problem is?