The worst customer service in getting… The worst customer service in getting my contact I have ever experienced. I have been with Sam’s Club optical for over 15 years and I have never had the difficulty I have had and getting my contacts up until now.

Amazing customer support and sales… Amazing customer support and sales team. The service is all-inclusive and allows us to perform eye exams at the highest standards.

Poor eye exam I paid to have my eye exam. Which after I got.my glasses I find out they are 50%off had to pay for a 2nd eye exam and have new glasses done asked for a refund do to there where so off and I felt I had to pay again for the correct prescription. It was the prescription that your doctor did that was 50 percent off. He also claimed I had to go to a specialist because of something wrong went to my regular eye doctor and they looked at your prescription and the right one which was 50 % off to what my eyes are. The place I had do my glasses where nice enough to redo my new prescription that is correct. So I asked for a refund they say they will call and talk to me about it. But they have ghosted me. I was there on Saturday the 7th 9f October when I got there they said the technician went home sick but that they still do my eye exam. They could have called me It was at durham north carolina. I broke my glasses I live in minnesota so I went to eyemart express but I now find out that 2020now is who you pay for the eye exam. I know 2020now took out the payment I was talking to eyemart in North Carolina Durham. In minnesota I went to my regular eye doctor who I had to pay. I dont know the doctor who did it. But I know that you took out the money for the eye exam. I have been waiting since early November for you to contact me. And you have ghosted me. So if you want to you can call me.

Run far away - fraudulent business practices. I had an eye exam two and a half months ago and they refuse to send me my contacts prescription. I have never had a perscripton held hostage before. But I've been in the store every week; had my contacts company call with requests multipke times; and submitted online requests. I paid for my exam and script and they have yet to deliver. Thats not just unethical. Its fraud.

Customer Concerns I scheduled my son's eye exam appointment at 20/20NOW in the Costco at Boston Heights Ohio office. However, I encountered several issues: 1. There was only one person present in the office. 2. They charged us upfront instead of attempting to process our insurance first. 3. Despite my request for the bill to submit to our insurance, they repeatedly sent me the prescription instead. 4. When I visited the office later, it was permanently closed without any indication of relocation. Costco staff informed me that they relocated to Costco at Canton Ohio. Overall, I found this company to be highly unprofessional, and we have no intention of returning there in the future.