First off I will give credit to the… First off I will give credit to the location I went to, great staff and very friendly. My good experience ended there, I went back a week later to get my prescription and the company had been removed from the site and replaced ( this did not bother me it happens ). I was told by the new company they were not sure how to contact the company for a copy of my medical records. I left and realized I had received an email letting me know I could retrieve my records through an email request to the address MedicalRecords @ for2020now.com( the review does not allow email so minus the spaces) . I emailed the provided email (double checked my inbox it was sent) never to receive a response. At this point I looked up the company online and requested through their online portal a copy of my records at the website for2020now . I was sent a link to a corrupt webpage (501 error). I want to be specific because the company looks to refute all poor claims by pushing the experience on the site where the appointment was done. My experience there was great, the inability to gain access to the record and prescription I paid for. The inability to answer emails or requests properly shows a level of disfunction that is not confidence inspiring. Companies concept is great, I hope someone else can do it better. I’m addition … in the review reply they insist again the location is at fault. Or at least imply by the insistence of it being mentioned. It was in Mooresville, nc on 03/10/2023…

Perfect Partner in Eye Care 2020 Now has been an amazing partner for me as we work to deliver the highest quality care available to our patients. While we work to "figure it out", 2020 Now continues to serve us and always keeps their promises. Highly Recommended!

The worst customer service in getting… The worst customer service in getting my contact I have ever experienced. I have been with Sam’s Club optical for over 15 years and I have never had the difficulty I have had and getting my contacts up until now.

Great communication, excellent bedside manner Dr. Pandit does a fantastic job going over the findings with the patients, to the point that you forget he is located remotely. It is evident that he takes time to review the chart and goes the extra mile to relate to our patients!.

Poor customer service I had an appointment. Drove across town to find out that the store was closed several hours earlier due to an emergency and no one bothered to call or email me. Waste of time. Find a real clinic to use.