Subpar service. The customer and service at this company are simply aweful. My daughter had an eye exam at the Costo Boston Heights, Ohio location in December 2023. The day after her exam they told her they were no longer at that location and she would have to drive over an 1 1/2 hours to come back and have her contact lense fitting. She has been wearing contacts for over 6 years and never had to return to the office for a fitting. When we told them we could not make the drive to the other location they had no resolution. I have contacted this company over 6x requesting reimbursement for the contact lense portion of the exam with no return calls or resolution. The customer service during the exam was subpar as well. I would not suggest using this company. Not high quality medical care and no customer services.

WORST PLACE EVER During the exam, my lenses became fogged up to the point I couldn't see thru them. Optometrist kept on going as if everything was normal until I literally got up and walked outside to get the worker back inside the store. He was on his cell phone outside the double doors. I asked him to clean the lenses, and I am convinced this tainted my final prescription. Instead of giving me another exam, I e been ignored since January!! I was told I would receive a phone call when the contacts came in so I could do a fitting. I NEVER GOT THE CALL!! So I came into the store this morning, and sat there for 35 minutes being ignored.. You tell me 20/20, what TF am I supposed to do to get my ŒQ1 ordered??!glasses prescription

Great communication, excellent bedside manner Dr. Pandit does a fantastic job going over the findings with the patients, to the point that you forget he is located remotely. It is evident that he takes time to review the chart and goes the extra mile to relate to our patients!.

Poor eye exam I paid to have my eye exam. Which after I got.my glasses I find out they are 50%off had to pay for a 2nd eye exam and have new glasses done asked for a refund do to there where so off and I felt I had to pay again for the correct prescription. It was the prescription that your doctor did that was 50 percent off. He also claimed I had to go to a specialist because of something wrong went to my regular eye doctor and they looked at your prescription and the right one which was 50 % off to what my eyes are. The place I had do my glasses where nice enough to redo my new prescription that is correct. So I asked for a refund they say they will call and talk to me about it. But they have ghosted me. I was there on Saturday the 7th 9f October when I got there they said the technician went home sick but that they still do my eye exam. They could have called me It was at durham north carolina. I broke my glasses I live in minnesota so I went to eyemart express but I now find out that 2020now is who you pay for the eye exam. I know 2020now took out the payment I was talking to eyemart in North Carolina Durham. In minnesota I went to my regular eye doctor who I had to pay. I dont know the doctor who did it. But I know that you took out the money for the eye exam. I have been waiting since early November for you to contact me. And you have ghosted me. So if you want to you can call me.

Run far away - fraudulent business practices. I had an eye exam two and a half months ago and they refuse to send me my contacts prescription. I have never had a perscripton held hostage before. But I've been in the store every week; had my contacts company call with requests multipke times; and submitted online requests. I paid for my exam and script and they have yet to deliver. Thats not just unethical. Its fraud.