Extremely satisfied with my device Extremely satisfied with my device. It gives me peace of mind knowing there is someone readily available if I have a fall or medical emergency.

While the service is adequate in… While the service is adequate in nature, it is all telling when init is time to cancel the service your on wait for 15 min and they feel it is your responsibility to tell them why you are cancelling. I do not need to tell you anything please just cancel the service it is no longer required!!! Beware!!!

Poor customer service My mom cancelled her service in July. She sent in all the requested paperwork. Multiple times the said they never received it. Finally, they sent her a package to return the necklace. She never received her refund. November they send her a new bill. Contacted them again for refund and they said they never received the necklace in their own packaging. Never tried to track it. My mom called again and filled out paperwork online with a Medical Guardian rep. Now the still say they haven’t received it. They refuse to give my mom her refund. Horrible customer service and no way to treat a customer. Would never recommend them. Another company taking advantage of the elderly.

Medical Guardian is outstanding. Medical Guardian is outstanding in their responsiveness. Everyone I have spoken with has been knowledgeable and very pleasant. How do you find and hire so many pleasant employees ? Amazing !

Great service Fortunately, I have not experienced an emergency need, but I have had two equipment issues over the years. One was resolved on the first phone call by the tech staff. Another time I misplaced my device and a replacement was sent overnight with a prepaid form to return the original if it was found (which it was). Staff is always courteous, knowledgeable, and efficient. (Date is estimated)