Poor customer service My mom cancelled her service in July. She sent in all the requested paperwork. Multiple times the said they never received it. Finally, they sent her a package to return the necklace. She never received her refund. November they send her a new bill. Contacted them again for refund and they said they never received the necklace in their own packaging. Never tried to track it. My mom called again and filled out paperwork online with a Medical Guardian rep. Now the still say they haven’t received it. They refuse to give my mom her refund. Horrible customer service and no way to treat a customer. Would never recommend them. Another company taking advantage of the elderly.

First Time… This was the first time I had to use Medical Guardian so I pressed my button and let the box go thru the questions. After I said I need help, I thought it took way too long for a human to come on the line , it kept saying something that I couldn’t understand and then finally a dispatcher came on.

The Medical Guardian helps Reassure Living alone isn't fun. At times, it can be nerve-wracking, especially when there may be a medical ussue or a fall. Having my Medicak Guardian helps reassure me that help is close by at any hour without needing to phone anyone. Fall detection is an amazing addition.

Very dependable My mom is 96 and she cannot hear. Usually someone is with her at all times but she hits the button when she goes to her room or the restroom. I respond quickly and the operators are so nice. If I am home for awhile they will contact me right away. Both mom and I feel protected

Horrible company! I bought this "service" back in November for my mother who had fallen a few times in the past. Wearing this device she fell an laid on the floor bleeding for 2 hours until I got home. So the device doesn't work I can understand that but when I called them to get the device replaced they tried to charge me for a faulty device. To make things worse when I tried to cancel they have you jump through hoops to cancel anything.. Fast forward 3 months from the time I tried to cancel.. I have had multiple phone calls to them and provided tracking that they have the device in their possession and now they are telling me it'll take 30 business days to get this cancelled.. Why? In the meantime I've been getting billed every month for a service I don't use and a device I don't even have! I've been through a couple different companies in the past for this type of service and this is by far the worst all around