Wrist unit Everyone I have talked to was very helpful and knowledgeable. I recently ordered the wrist alert button unit and was very excited about it. I was told it would arrive in 7 to 10 days, my unit arrived 3 days after I ordered it!! I am very pleased with it!!

I would give them less if possible I would give them less if possible. My mom fell several times and the unit didn't work. She was transported by ambulance for a concussion after one fall. One of the pendants batteries expanded so bad it split the pendant and they made me buy insurance to replace it. After another fall and new pendant not working I canceled and they still billed me over $700 and I have not got a refund. This is my experience with this company and I personally would not recommend doing business with them.

Extremely satisfied with my device Extremely satisfied with my device. It gives me peace of mind knowing there is someone readily available if I have a fall or medical emergency.

They make it impossible to cancel service I got this for my friend who lives alone and has Alheimer's early stage. He wore the device for almost three years and then refused to wear it. I called and cancelled the service on November 10, 2023. My credit card company kept paying them regardless of my instructions. Finally, the credit company refunded me three months worth and demanded the money back from Medical Guardian. MG is now harassing me via phone calls and email to pay them. Letters written to headquarters go unanswered. This is definitely dishonest and gouging business practice. The device has been unplugged since November 2023 so they are not owed any money for service.

Horrible company! I bought this "service" back in November for my mother who had fallen a few times in the past. Wearing this device she fell an laid on the floor bleeding for 2 hours until I got home. So the device doesn't work I can understand that but when I called them to get the device replaced they tried to charge me for a faulty device. To make things worse when I tried to cancel they have you jump through hoops to cancel anything.. Fast forward 3 months from the time I tried to cancel.. I have had multiple phone calls to them and provided tracking that they have the device in their possession and now they are telling me it'll take 30 business days to get this cancelled.. Why? In the meantime I've been getting billed every month for a service I don't use and a device I don't even have! I've been through a couple different companies in the past for this type of service and this is by far the worst all around