Slow, but still a good service My partner and I both did testing and although the process was incredibly slow, taking over a month or two for each of us to get results after we sent the tests back, we are excited to eliminate flagged allergens and intolerances to see if there's an improvement. I'd rate our experience four star, purely based on the slow pace of receiving results and that neither of us received an email saying our results were ready. We needed to follow these up ourselves with customer service people. On that note, the people we have spoken to have been polite, efficient and resolved out questions. In particular, Kai was very helpful.

Great Customer Service Although I have not purchased the test, I am basing my feedback on the customer service that I received in querying. The assistant named Jordan gets a 5 stars for her amazing customer service! She was very kind, helpful and quick at responding and answering any concerns and questions I had regarding the tests. This is very important to me because it helped me to make a decision on purchasing the test. Thank You :)

I wasn’t able to find the second link… I wasn’t able to find the second link for the hair test. I did the online chat and had it all dealt with by Jesse in no time! Thank you

Helpful Chat Experience The representative that assisted, Casey, was very helpful. I had placed the order, but had not received any forms or instructions after a few days. Casey was able to send me links directly to the forms so that I can get my hair samples sent off so I can get my results back. I am hopeful that the results from the sensitivity test will give me some insight into my health challenges.

Excellent Customer Service Jesse was my Customer Service Rep whilst I was inquiring after my results and he could not have been more helpful. 100 stars for his service, but the results are slower than they advertise. At least you get top shelf help finding out what is happening.