Excellent Customer Service Jesse was my Customer Service Rep whilst I was inquiring after my results and he could not have been more helpful. 100 stars for his service, but the results are slower than they advertise. At least you get top shelf help finding out what is happening.

Customer Service was very helpful Customer Service was very helpful. I ordered my tests and did not realize I needed to store the order email in order to register once I receive the test. I reached out via chat and Cameron was very helpful in recovering my information to obtain the Order number. I was able to register my tests and proceed with the process.

We never received any results back from… We never received any results back from the lab. No reply to several e-mails. I can't find the advertised customer chat. Will update review if I ever hear back from them or receive results.

Slow, but still a good service My partner and I both did testing and although the process was incredibly slow, taking over a month or two for each of us to get results after we sent the tests back, we are excited to eliminate flagged allergens and intolerances to see if there's an improvement. I'd rate our experience four star, purely based on the slow pace of receiving results and that neither of us received an email saying our results were ready. We needed to follow these up ourselves with customer service people. On that note, the people we have spoken to have been polite, efficient and resolved out questions. In particular, Kai was very helpful.

Hello Hello, I’d just like to say the women I was talking to today was very helpful and explained everything to me perfectly, I’d just like to say thank you very much.