Made a switch from Crisp Made a switch from Crisp It is amazing software. Custom domain feature is great. Organization of tickets and ability to add tags is awesome.

Great helpdesk software Have been using the platform for over 2 months, and it's been great. I can recommend this to other users.

Fast and easy bot builder Fast and easy bot builder. Recipes are simple and easy to create. There isn't a lot of complicated functionality. Simple bot that gets the job done. Excited that this will integrate directly with Desku helpdesk to create tickets for service work.

A Formidable Newcomer to the Customer Support Space We recently switched to Desku and have been very pleased with the product so far. Our primary use is website chat and knowledge base and it is nice having both in the same SaaS product. The product is relatively new, but the developers appear to be releasing new features quickly and are open to user feedback. The onboarding was pretty straightforward and so far our team prefers using Desku vs our previous option.

Such a neat add-on to the Desku series Such a neat add-on to the Desku series. Integrates with their Live Chat service too. Could use a few more actions for creating a bot. For example, delay....wait X seconds before continuing. Gives it a more realistic effect