Replaced Freshdesk with Desku Replaced Freshdesk with Desku. Good email deliverability, nice UI (a bit similar to Freshdesk), great features including shared inbox for multiple sites/brands, live chat, chatbot, social inbox, and knowledge base. Compared to other newcomers in Helpdesk software space like ThriveDesk and LabiDesk, Desku is clearly the winner by miles.

A Formidable Newcomer to the Customer Support Space We recently switched to Desku and have been very pleased with the product so far. Our primary use is website chat and knowledge base and it is nice having both in the same SaaS product. The product is relatively new, but the developers appear to be releasing new features quickly and are open to user feedback. The onboarding was pretty straightforward and so far our team prefers using Desku vs our previous option.

Awesome Alterative to Freshdesk! Awesome Alterative to Freshdesk, Lots of potential. I like the UI that its super easy to navigate. Awesome live chat functions, hope there they could integrate with more social platforms like Instagram.. The development could abit faster but overall happy with this product

Desku.io is an amazing helpdesk solution I have a number of helpdesk/live chat SaaS subscriptions but after using DeskU this past month, I'm starting to feel that I can move my businesses fully to DeskU. They are consistently pushing out updates, they listen to the community, and the app itself is quite good already. At this pace, they'll be one of the best/most popular helpdesk options around within a year. Keep up the great work!

This one stands out Desku.io has a user-friendly interface and makes it easy for businesses to provide support via live chat, tickets, and a knowledge base for their customers. The Desku Helpdesk app is available on both iPhone and Android platforms, and it works well with WooCommerce and Shopify. Being able to manage multiple inboxes and brands is a huge plus. This is a powerful tool that is priced fairly and provides great value.