Caring, patient and understanding support I feel heard and understood. Also, affirmed and validated with compassion. The help and support is caring. I feel better each visit. The correct medicine has helped me gain my life back. Plus, I am given feedback or tools that provide a way forward. Lastly, she is very knowledgeable, knows mental illness and what works. I am very grateful.

Its great when you find someone you connect with Jackie has been wonderful and compassionate. She has given me a lot of helpful advice and resources. I've had other therapists in the past and know how important it is to relate to them, and she is very easy to talk to.

I was referred to mood by my doctor… I was referred to mood by my doctor that was back in last summer of 23 and I had one appointment and I missed it. I never heard back from them. I tried to reach out. They never reached back and I never got the therapy that I needed and I’m still looking for a therapist and being that I’m on Medi-Cal I’m limited to my resources and I just feel that if this is a virtual therapy that they should try to reach out a little bit more to be able to try to help people Instead of not responding or if they did maybe it’s the wrong email but they have my phone number. They could’ve called many different ways to get in contact with me and they didn’t so it’s very displeasing when you’re out there trying to look for help.

Fast and Simple I was discouraged by my previous healthcare providers because each call would direct me to automated messages for at least 15-30 minutes. Once I got through to an actual person, my appointments would be set 2-3 months later. With Mood, I'm able to make my appointment and talk to a psychologist easily. Getting a prescription a very simple process too. Now that we're in a shelter in place lockdown, Mood has pulled through now more than ever.

Positive experience My primary care doctor referred my to Mood because I was struggling with depression and reluctant to see a tradition psychiatrist. I had tried meds before and had little success. Right away, I preferred the privacy of meeting with her online. I felt like she did a great job of assessing my lifestyle and needs. She started me meds and it took several weeks before I started to feel better, but once we got the dosage right I felt like a different person. The fog had lifted.