Horrible company Horrible company! My insurance paid them and they are still trying to collect the full amount from me. They will not transfer me to a supervisor. I had to put my insurance company on a three way call with them and still can’t get the issues resolved. Stay far away from this billing scam!

Nasty, unprofessional therapist. I found Danielle Frederickson, LCSW on Psychology Today's therapist list. Had a few sessions and thought she was capable if somewhat depressed. A few sessions in, she went on a rant accusing me of noxious things I'd never said. Then, after the rant, she told me that she was finished with me 15 minutes into the session. Despite contacting her through Psychology Today, she told me that she works for Thriveworks. I tried to contact Thriveworks several times. They gave me a case number but did not reply. I am deeply upset about Ms. Fredrickson's appalling, hurtful, unprofessional behavior.

SCAM ARTISTS SCAM ARTISTS these people prey on the weak minded patients by making them sign unreasonable 48 hour no cancellation contracts. If you cancel your appointment for any reason before 48 hours of your appointment they bill you. If you try to call the customer service they are trained to lead you in circles promising to you that they will ask management to forgive the cancellation fee of $135.00 but never do anything. REPORT TO ATTORNEY GENERAL if they do this to you.

Don’t trust the billing dept!! While I like both therapists I’ve had here (I only switched bc the first went on maternity leave) but the billing department does not know what they’re doing. They make you put a card on file for the monthly membership fee of ~$39. Then they’re supposed to pull money from your account weekly based on your deductible and out-of-pocket limits. I was dumb to assume that I’d hit my deductible when the payments stopped. Well to my surprise they pulled $2276 from my account all in one go after I paid a small $19 fee they charged. The money was pulled on 10/25/23 for appointments I’d had back in March 2023. No one knows why, they can’t refund me everything and to put me on a payment plan (something I wasn’t aware of) I need to give more money. The refund of course won’t go through for 10 days so I have no money in my account until then but they don’t care. Now I was told I had until Wednesday to give the first payment but no that’s a lie as they pulled it today 10/30/23. I’m now deeper in the negative and am done with this place once this payment plan is paid off. NOT TRUSTWORTHY AT ALL. I’m warning you now

SERVICE SUSPENED for AUTISTIC ADULT I am an AUTISTIC ADULT and Thriveworks CUT MY SERVICE with SHORT AND VAGUE WARNING! When the Thriveworks third party calls from another country, they talk fast and sternly, only acting like a corporation caring about the money only. They apparently FORGOT or DON'T CARE that they are helping/healing severely depressed and anxious individuals with a multitude of mental health diagnoses and traumas. As an Autistic person with PTSD, MDD, and GAD, I didn't appreciate or feel comfortable with their INDIFFERENT ATTITUDE-style customer service. Way to go Thriveworks! This is a solid way to lose patients AND therapists. Luckily, there is a local 24/7 Suicide Support group in my area that I can contact while waiting to receive my disability retirement payment and begin a re-payment plan at the end of this month. Hopefully, I can resume my weekly CBT therapy sessions sooner rather than later. I have an amazing and highly-skilled therapist who is the main reason I am choosing to stay with Thriveworks. I go wherever my therapist goes.