Thriveworks is the worst ever Thriveworks is the worst ever. They lied about billing between co-pays and deductibles, billed over a month after the fact despite being told zero bill. Got zero help for my son. We were told there was a scheduling issue and never got a call back or a new therapist. Nobody is running this company. It's just a cash cow and my son is sitting here depressed while I look for help elsewhere because thriveworks let my family down.

Great therapists, terrible billing/office The therapists my family has worked with have been wonderful. The Thriveworks billing department, however, are pretty awful. We've had frequent issues with them charging incorrect cards despite us asking them to update our payment method. The staff at the billing center are generally pretty unhelpful unless you manage to speak to a supervisor. They sound like they're trying but have very little power to actually solve problems. I think they've got some great therapists, but they need to get the business side sorted out.

They Cancelled My Appointment I called yesterday evening and made an appointment for the next day…probably around 4 pm, I have 5 kids and didn’t sign the consent forms before 7 so the counselor cancelled the session. I thought it was very unprofessional. I was up at 4 am thinking I still had this appointment, excited to finally receive help, only to realize she already cancelled the appointment. I called needed help asap, hence the next day appointment. I wont use Thriveworks.

Don’t trust the billing dept!! While I like both therapists I’ve had here (I only switched bc the first went on maternity leave) but the billing department does not know what they’re doing. They make you put a card on file for the monthly membership fee of ~$39. Then they’re supposed to pull money from your account weekly based on your deductible and out-of-pocket limits. I was dumb to assume that I’d hit my deductible when the payments stopped. Well to my surprise they pulled $2276 from my account all in one go after I paid a small $19 fee they charged. The money was pulled on 10/25/23 for appointments I’d had back in March 2023. No one knows why, they can’t refund me everything and to put me on a payment plan (something I wasn’t aware of) I need to give more money. The refund of course won’t go through for 10 days so I have no money in my account until then but they don’t care. Now I was told I had until Wednesday to give the first payment but no that’s a lie as they pulled it today 10/30/23. I’m now deeper in the negative and am done with this place once this payment plan is paid off. NOT TRUSTWORTHY AT ALL. I’m warning you now

SCAM ARTISTS SCAM ARTISTS these people prey on the weak minded patients by making them sign unreasonable 48 hour no cancellation contracts. If you cancel your appointment for any reason before 48 hours of your appointment they bill you. If you try to call the customer service they are trained to lead you in circles promising to you that they will ask management to forgive the cancellation fee of $135.00 but never do anything. REPORT TO ATTORNEY GENERAL if they do this to you.