HAPPY HAPPY ECSTATIC CUSTOMER I was notified the CPAP Machine I was interested in was back in stock on a Friday. I then placed my order via SistemmaCPAP.com the next day and it arrived by USPS Priority Mail on Thursday. Along the way Stephen contacted me to ensure I had everything I needed and he was responsive to a request for my insurance pre-certification. Excellent customer experience that I wish was the standard today.

Outstanding value The price and availability were outstanding - 5*'s Three complaints in the online reviews are not issues for me. 1) Hose extends straight out the back and won't allow the unit to be placed against a wall. This is a non issue since the hose has a small bend radius and doesn't extend much further than the Airsense 10 with the 90° elbow. 2) Unit has AutoStart and no AutoStop. The Airsense 11 has both but clinician has to configure the AutoStop. 3) Water chamber is too small and runs out of water. I used the Airsense 11 for 8 hours last night at the highest humidity setting and still had water remaining this morning. I would have given the purchase a 5 star rating except for 2 items. It took 10 days for the shipment to arrive. Might be out of your control and is a UPS issue instead. I submitted the prescription for the purchase and setup. I expected the unit to be setup per the prescription and ready to use. Since I am technically savvy, I was able to configure the unit and use it this weekend. I will contact the doctor on Monday to verify the settings.

No customer support Customer support is nonexistent by email. Purchased a CPAP a week ago, I have sent 3 emails over 4 days ago to question an extra part, but no one bothers to reply. After I dug deeper into contacting Sistemma, I came across a chat page, only then I was able to get support on my Query. So don't bother emailing Sistemma if you want any support, maybe they don't have stuff. I haven't received the CPAP yet to comment on it. I was just told I selected the cheapest shipping option and could take 3 to 4 weeks to arrive to Australia. Paying US$87.50 Priority Mail to ship to Melbourne isn't cheap, it's very costly considering the exchange rate, at that price I expect it delivered within 7days, not 3 to 4 weeks. I just googled UPSP Shipping cost to Australia and it states $33 for Priority Mail.

Despite Webpage Problems, good Customer Service Due to a problem with the webpage, I was unable to log into my account to place an order. After numerous attempts to change password and confirm email there was no success. I did chat with a representative and ended up checking out as a guest, and it finally allowed me through the process. Once order was complete, item was shipped and I recieved about a week later via USPS priority.

Device not available elsewhere. Superior customer service This was my first order through SistemmaCPAP and I was very impressed. They were able to offer a system that no one had available. And I had some hesitation to place my order. The system was supposed to reach me on a Saturday right before checking out of my hotel. (Tight) In fact I got an early delivery on Thursday. They kept me informed every step of the way. This was a really pleasant experience. I highly recommend SistemmaCPAP!