HAPPY HAPPY ECSTATIC CUSTOMER I was notified the CPAP Machine I was interested in was back in stock on a Friday. I then placed my order via SistemmaCPAP.com the next day and it arrived by USPS Priority Mail on Thursday. Along the way Stephen contacted me to ensure I had everything I needed and he was responsive to a request for my insurance pre-certification. Excellent customer experience that I wish was the standard today.

The unit shipped was defective The unit shipped was defective, but after having emailed them a copy of the unusual sound they device made, they were quick to respond and send a shipping label to send the unit back. Even though I don't have a unit, they interaction leaves me very satisfied that I will go back to them for future CPAP need.

Great support in replacing a recalled machine. I needed to replace my bipap machine due a product recall and the fact that Medicare would not replace mine because it was only 3 years old. I could not live without my machine so decided to bite the bullet and buy one out of pocket. I was told by my Dr/DME supplier that I needed to get a Resmed Aircurve 10 ASV. I searched suppliers and the internet, ultimately finding one at SistemmaCPAP. Steven was extremely helpful and even shipped my system early when it arrived in AZ early. Steven answered all my questions and was super. Great service. Loving the new machine and very happy with my purchase. Simple set-up and simple to use

No customer support Customer support is nonexistent by email. Purchased a CPAP a week ago, I have sent 3 emails over 4 days ago to question an extra part, but no one bothers to reply. After I dug deeper into contacting Sistemma, I came across a chat page, only then I was able to get support on my Query. So don't bother emailing Sistemma if you want any support, maybe they don't have stuff. I haven't received the CPAP yet to comment on it. I was just told I selected the cheapest shipping option and could take 3 to 4 weeks to arrive to Australia. Paying US$87.50 Priority Mail to ship to Melbourne isn't cheap, it's very costly considering the exchange rate, at that price I expect it delivered within 7days, not 3 to 4 weeks. I just googled UPSP Shipping cost to Australia and it states $33 for Priority Mail.

Steven's communication was excellent Steven's communication was excellent! Answered all of my questions before I purchased plus emailed every step of the purchase and shipment! In addition made sure that I was completely satisfied with my new equipment! Kudos to you Steven!