The delicate item was carefully packaged and mailed promptly. -

Great Backup Support I like the fact that you have videos on how to setup, operate, and maintain the diffusers. Unlike other sources of diffusers, you offer replacement parts on your diffusers. For example, if your air pump goes bad, a replacement is available and, you have a video on that. Who else does that!?

You were my reliable source! I started buying Ravensara because of measles outbreak, but I used it all during Covid out break and even now flu season. You were my reliable source! Thank you! I appreciate you!

I DONT LIKE that you cannot TALK to… I DONT LIKE that you cannot TALK to someone...the communication you guys offer is terrible! I had to wait days just to get an answer...maybe you should work on that..I LOVE your products and will definitely order again!

Not Worth the Time, Money, or Disbelief Both refinished glass placement reservoirs were broken on arrival. When attempting to get support, I felt as if representative was expressing doubt regarding legitimacy of my claims. Like dude, it’s 20 flipping dollars! The time I spent writing the e-mails to support was worth more than that! I don’t care about money, but about principles and quality. I have had original device for over a year and have had to replace these glass pieces at least twice. I know they are breakable. It was still worth it to replace them periodically, but not if they break before first use! My motor was also failing at this time, which may have contributed to breakage as I was having to manipulate the devices to test motor. Regardless, I have probably spent at least 200 bucks on this diffuser and parts over the past year. Additionally, I have wasted my time in troubleshooting it. I’m done wasting my time or money for a product too delicate to perform its task just to be met with disbelief when I request warranty support.