Andrew
GBHuge help! Tracy and her manager Chris were such a huge help today! My service dog is already task trained. When I started the registration process it was just to use dog academy to have proof that someone else reviewed her public access training. However, dog academy couldn’t accept our transportation training because she’s trained to lie in the floorboard of a vehicle (I can’t drive so it’s public transport only) and wasn’t able to accept a smaller place like a coffee shop as the restaurant portion. Due to my inability to drive I couldn’t take a Lyft/Uber to a restaurant, do the recordings, and go home after that’s almost $100. Chris and Tracy helped me get a refund since I couldn’t complete the program and issued my proof of training anyways since I got most of the way through. Super thankful for them!
Daniela Longo
GBLacrishia Was great! Lacrishia Was great! She walked me through the whole certification process and explained every part of it. She made me feel confident in picking US pets to certify my two dogs. Lacrishia was kind, patient, and empathetic. I felt very comfortable going through this process with her guidance.
Ray
GBSpoke to a person by the name of Sara C… Spoke to a person by the name of Sara C - and let me tell you her service skills is top notch, she takes her time to explain all necessary information that you need and also I am impressed with her way of handling and willing to stay on task with you. Thank you very much I personally would like to congratulate for her wonderful customer service skills.
Taylor McElwee
GBVery Helpful Very Helpful! Hannah M. made our life easier by explaining everything simply and guiding us through the process. she was also very friendly! now my baby's don't have to worry about being separated from me because of her.
Zhanamy
GBGreat Customer Support! I had the pleasure of getting assisted by Ms. Sara G today and it was phenomenal! She was helpful, informative, and was not bothered to repeat things that I could not hear/needed to be classified further. Great service!