I ordered the So Clean 2 and the… I ordered the So Clean 2 and the adapter lid for the AirSense 10 and it came on time (or a day early). Unfortunately, between the time it was ordered and the time it showed up, I learned that ResMed specifically states that using the So Clean with the machine voids the warranty. Since I also deal with insurance, I had to send it back without ever using it. That said, I was credited the purchase price (minus their restocking fee of around $25 total) quickly. The only reason I give 4 stars is the directions for returns are a little confusing. But Sleep Direct was right on top of things and I appreciate that.

Improved customer service Spoke with Greg and he explained what was happening and apologized and not responding to my June email on the topic. I appreciated his willingness to listen and explain. Very poor customer service. Will not respond to inquiries about options since my Dream Station Go I purchased from them has been recalled. Philips recommends users contact their DME. I would like to know what I can use. They do not want to be bothered apparently even though they were happy to take my money!

Impressed I have always been pleased with SleepDirect for my CPAP needs. I can get CPAP supplies through my medical provider that are covered by my insurance, but the company is a pain to deal with. With SleepDirect, I can order supplies and equipment without all the hassles and their prices are fair.

Best evolution so far. I had the previous version of this gear and lasted me for a long while. The new gear really allows you to sleep not only on your back but on the sides as well, as the lateral tubes are stronger (without being uncomfortable) and do not collapse under the weight of your head. Best evolution so far.

SleepDirect.com shipped my SoClean unit quickly. SleepDirect.com shipped my SoClean unit and adapter very quickly. Packaging was adequate and safe. Delivered exactly what was advertised and expected. This is my first purchase from them and I expect more in the future.