Informative shopping experince with a purchase The shopping experience with Ogawa World USA was great. This was our first time shopping for a massage chair, so I contacted Rick to see if I could test the chair, and he's very helpful in leading us to the best showroom in the area with about 12 massage chairs of all the best quality and nice brands. This really saved our shop-around time, and helped us to make a better decision. After some trials and comparisons, we still chose Ogawa Smart 3D because of its comfortableness, high quality, and advance technology.

Ordered during Holiday season - Great chair Ordered during the Holiday season with some delay, Thanks to Rick following through. Chair received in working order as described, great chair.

The delivery was scheduled as stated The delivery was scheduled as stated. There was no mess or disturbance to anything in my home. The installers unpackaged the chair set it up expediently and were courteous. Well done gentlemen. Now I look forward to putting it to good use.

Great Rep in Rick This is Dec 31st so they are closed for the holiday and I have yet to make my purchase it is only now a matter of formality. Rick worked with me past his scheduled hours and then again from home through email afterwards. He was most helpful in answering each and every question in helping me make an informed decision. I'm sure I ranked right up there with the most. I am looking forward to working with him again Jan 2nd when he returns to work in finalizing my purchase of the Active L utilizing Ogawa's 36 month interest free credit. That is amazing in itself and enables me to get the white glove delivery and the extended warranty. Truly an amazing company to employ such an awesome, patient, knowledgeable, caring rep. Merci Beaucoup, Rick

Amazing customer support! Amazing customer support!! I had an issue with the delivery company not being able to put together my chair and Ogawa resolved the issue same day, providing me a refund for the Assembly charge. Great experience!!!