Ethan was really helpful Ethan help me decide on which Ogawa chairs to order. He was very helpful and accommodating. Thank you Ethan and Ogawa World USA!

Just ordered Ogawa 3D Smartt chair … Just ordered Ogawa 3D Smartt chair today after extensive research. I found a deal on another site but wanted to buy it directly from Ogawa hence contacted them. I was lucky to get through to Rick who truly went out of his way to ensure I was taken care of. He answered all my outstanding questions and ensured I received the best deal possible. So far it has been an extremely positive experience. Can't wait to receive my chair.

Not happy today The website said you had black in stock, now I have to wait until March 10-15th before I receive my chair on back order. And that’s after changing the color to bronze because it will be in stock a week earlier. I’m having hand surgery March 2nd and won’t be able to set up my chair or put it together so I’m pretty irritated that it will be setting for 3 months until I can assemble it after my hand heals. Would of been nice having it to relax in while healing but not going to happen.

Amazing customer support! Amazing customer support!! I had an issue with the delivery company not being able to put together my chair and Ogawa resolved the issue same day, providing me a refund for the Assembly charge. Great experience!!!

Great Rep in Rick This is Dec 31st so they are closed for the holiday and I have yet to make my purchase it is only now a matter of formality. Rick worked with me past his scheduled hours and then again from home through email afterwards. He was most helpful in answering each and every question in helping me make an informed decision. I'm sure I ranked right up there with the most. I am looking forward to working with him again Jan 2nd when he returns to work in finalizing my purchase of the Active L utilizing Ogawa's 36 month interest free credit. That is amazing in itself and enables me to get the white glove delivery and the extended warranty. Truly an amazing company to employ such an awesome, patient, knowledgeable, caring rep. Merci Beaucoup, Rick