Great Rep in Rick This is Dec 31st so they are closed for the holiday and I have yet to make my purchase it is only now a matter of formality. Rick worked with me past his scheduled hours and then again from home through email afterwards. He was most helpful in answering each and every question in helping me make an informed decision. I'm sure I ranked right up there with the most. I am looking forward to working with him again Jan 2nd when he returns to work in finalizing my purchase of the Active L utilizing Ogawa's 36 month interest free credit. That is amazing in itself and enables me to get the white glove delivery and the extended warranty. Truly an amazing company to employ such an awesome, patient, knowledgeable, caring rep. Merci Beaucoup, Rick

Ordered during Holiday season - Great chair Ordered during the Holiday season with some delay, Thanks to Rick following through. Chair received in working order as described, great chair.

The shopping experience using their… The shopping experience using their website is an awesome experience. It provides enough details to help me make decisions which model and product to buy. I also found their sales rep (Rick), whom I spoke via the phone subsequently, knowledgeable about the process and provided details about next steps. I would highly recommend Ogawa World USA for massage chair purchases.

Rick was phenomenal during the hold.... Rick was phenomenal during the hold buying process. He promptly returned all my calls, even though I had arranged to purchase elsewhere. Knowing this, Rick even negotiated on my behalf. Absolutely no pressure, pure professionalism. Once I decided to order, Rick followed with an email with a personal touch and Sarah kept me apprised of my shipments movement. The time-frame for the arrival of my massage chair was just as I was told, and without delay.

Outstanding order experience I have been hearing about ogawa chairs for a while. Finally decided to take the plunge. Started chatting with Rick. It's a big ticket item, but Rick was extremely professional and helpful in putting my mind at ease. He stayed with us the whole time we were placing the order online. Really can't say enough about the ease of the order experience so far. Looking forward to our new and, I am sure, wonderful massage chair.