Great customer support Great customer support. We ordered a backpack which upon receiving was unfortunately small. I reached out for a refund, and was offered a new bag instead without needing to send the old one back. The new bag came fine and worked perfectly. Thank you!

Waterproof jacket I really loved the snowsuit for the frenchies, but unfortunately their largest size did not fit my little guy. Customer service was accommodating in helping me find a different item for a one time free of charge exchange. Although I didn't get the item I wanted for my frenchie, I was happy with the timely customer service resolution.

Highly recommended shop The article I ordered for my dog was very nice but it didn‘t suit. I asked for being allowed to send it back. The answer arrived very fast. It needn‘t be sent back and I will get another one in the right size for free. The contact was fantastic and I highly recommend this shop 👍👍👍!

I really didn't like the idea of paying… I really didn't like the idea of paying for a product and it didn't fit, and only getting a fraction of my money returned. I think they should just return the money you spent on that item, not replacing it with another item that is less than what you originally paid. I will be rethinking buying from the Frenchie shop again. I feel bad, but I don't like their return policy.

outstanding customer service Frenchie shop is an outstanding company. I got some stuff for my puppy and they came too small. The customer service is very polite and accommodating. They communicated with me and told me what to do. They also responded very quickly. I'm so satisfied with them, I'm definitely shopping from them and recommending them to all my friends and family. Also, the quality of the clothing is great! I just love them all. Thank you Frenchie shop. Keep up the great work you are doing.