Frenchie Robot I ordered the Frenchie Robot in October for a Christmas gift. I gave it on Christmas. Upon opening the original box and activated the robot, it did not work. Customer Service refused to send another or refund because of their 14 day return policy. I respect the policy, however, I have never heard of a policy like that for Christmas gifts. Just out the money and the toy.

Satisfied Customer Great customer support. I purchased a harness and leash set; however, upon arrival, it was too big. I reached out regarding an exchange, and they offered a free replacement of a smaller size. Very satisfied.

outstanding customer service Frenchie shop is an outstanding company. I got some stuff for my puppy and they came too small. The customer service is very polite and accommodating. They communicated with me and told me what to do. They also responded very quickly. I'm so satisfied with them, I'm definitely shopping from them and recommending them to all my friends and family. Also, the quality of the clothing is great! I just love them all. Thank you Frenchie shop. Keep up the great work you are doing.

What an amazing company!!! What an amazing company!!!! My Frenchie is very broad chested and a large would not fit him. I asked to exchange my products and the company graciously asked me to measure him, sent a diagram and is sending me a free replacement. I will shop with them forever! 👏👏👏👏👏👏

Amazing customer service Amazing customer service! I ordered several items and they did not fit my Frenchie. I reached out to send back for replacement and the customer service team took care of the rest. They even asked for the measurements so they could help size my pup and put her in the best looking outfits. The quality of the items that were delivered were great. I will definitely be buying more in the future.