Not compatible with my lifestyle Not compatible with my lifestyle. Poor quality hearing aids which the charging cable falls out of the charger so I never know if my aids are charged and die within a few hours. Hearing aids fall out when I run, remove a mask, touch my hair, or wear my glasses. Parts fall off these hearing aids. They gave me a set that is incompatible with my smart phone. This was not a cheep adventure, but the poor quality is extremely evident. I asked for a refund at my first follow up and was denied. I look forward to my benefits renewing so I can pick a different company for my hearing needs.

Mark Stevenson @American Family has my back. Mark Stevenson @American Family has given me great service. Many times I would visit and have my old hearing aid cleaned and tested. Mark was always there for me. When I lost my old hearing aid Mark suggested I buy an Audibel. It fits perfect and we are in the testing mode, wearing it and trying all 4 setups. Next Friday we will make adjustments so everything is perfect.

This is an update to my review on… This is an update to my review on February 3,2024. The experience I wrote about was all valid and all that I described happened but shortly thereafter I received a call from the supervisor in Baton Rouge, LA, who said to me that the situation did need to be remedied. I was beyond grateful because up to that point I felt that they didn’t care. New hearing aids with the cross wave technology were ordered for me and they use regular batteries instead of the digital ones that were so unreliable for some with such severe hearing loss. In addition to that I was referred to Michelle Macione at the Slidell, LA Audible office to get the new aids. Ms. Macione was wonderful and she adjusted the aids so that I am now hearing so much better than ever before. She will continue to adjust them to provide an even better hearing experience as my brain acclimates to each adjustment. I am so pleased to have the benefit of her abilities and experience and I intend to continue to go to that office for all future appointments. I am so grateful to the supervisor in Baton Rouge and to Ms. Macione for their provision of service and restoring my faith in Audible.

I'm a geek I'm a geek, and to have hearing aids with sensors and Artificial Intelligence in them is the best! I have an "Alexa" in my ear that only I can hear. I have fall protection, language interpretation and a FitBit all rolled into one. The Thrive app couples with my iPhone so I have a remote and access to all of the features. There were dropping issues in the beginning, but a firmware update has resolved that. I understand that Starkey and Audibel are the only hearing aid manufacturers that use sensors like these in their instruments.

This review is to update my submission… This review is to update my submission on 25th December 2023. I have now been using Audibel Intrigue 24 aids for over 3 months. In my first review I criticised the unreliability of the Bluetooth connection to the 'My Audibel app' on my Samsung S10e mobile phone. Since then I have changed my device to the latest phone with the latest One UI, Android 14 and Bluetooth 5.3 software. This has now solved the problem. What is amazing is that my natural hearing while not wearing the aids (during the night, first thing in the morning and last thing at night) has dramatically improved, not enough to be able to dispense with using the aids during the day, but enough to give me confidence and pleasure. I would now have no hesitation in recommending Audibel or Alan my Audiologist Hearbrite in North Wales as he was right when he said the problem was with my old phones technology.