Lack of Communication / Service I am disappointed in the lack of communication from askderm when products have been put on hold because of one item on backorder. I still have not been notified of this interruption. I only found out about it when I checked the online tracking number. The number had been canceled. Since I am in the initial phase of a new hair and scalp treatment for hair growth, I am not sure how this interruption will affect what I hope to be a positive result; also not to mention that this will be an expensive setback for me. The company has a responsibility to its customers with these type of products to ensure consistency of the products in these type of programs. I can only hope that askderm will make this right for me, and in the future initiate better customer service / communication. Still waiting. Please send me an email expediting my order . Thank you.

Still no package Well my product was supposed to arrive last Friday. And as of last Friday, my tracking information stated my package hadn't even left New York. I have no idea where it is, because nothing has been updated since last week. If it doesn't arrive by Wednesday I'll be placing a call to customer service.

Great customer service! Well let me begin by saying that I'm always skeptical when it comes to online companies; however, my experience with this company was beyond fabulous. They had a great online deal that beat sephoras price on the foreo Luna mini by like $40. I then found a company even cheaper online that looked a little sketchy and they pricematched their price. Customer service was fast, responsive, and courteous. Shipping was super fast! Will definitely be a repeat customer.

Lower price but different things. When I received my order,I found it's different from my roommate's which was bought from another website with 20% discount.Though I bought it with 25% discount, the staffs contained in the set with the same original price is less than my roommate's.

Bait and switch I should have know the price was too good to be true. When ordering Glytone Step-Up Mild Gel for my wife I compared the picture to the bottle she had. Pictured is the 200 ml/6.7 oz. (exactly the same as I was looking for). What they are actually selling is the 30 ml/1.0 oz size. The old bait and switch. I'll never shop askderm again. Update. askderm got back offered full refund and with be replacing picture. For this rapid response I upgrade them from 1 to 3 stars.