Excellent service and FRESH product selection I easily found my everyday sunscreen, Total Block spf 65 transparent, on their website. Besides having free shipping I have the assurance of having fresh products - expires in June 2017!!! No local store carries sunscreen with an expiration date this far out. Also, received some free sunscreen samples. I will continue to use Ask Derm!

One Shipped, One Pending... To be honest, I am not satisfied with the delivery service. It could be understood that the delivery pressure is huge due to the Black Friday. However, I have two orders which were created almost at the same time. One has been shipped, the other still pending. And I have no idea when i can get the other one and why it is like this.

HORRIBLE First Time (and last) experience I ordered products from AskDerm- Two of the products (one for a family member) were for FACIAL exfoliating (same product) When they arrived the packaging stated that they are BODY exfoliators. I called Customer Service and spoke to Karen. She was very nice and got the product and apologized profusedly for the wrong description online. She then proceeded to tell me that she would refund the products and send me a shipping slip for UPS. I asked her if she could send a US mail slip so I dont have to drive to UPS to return THEIR mistake. She said she will have her supervisor call me. That was days ago and I have not received a mailing label or a phone call. Great company...I am going to stop payment for all of the items I received.

Excellent Customer Service I placed an order from askderm and it unusually came defective. I figured I would not get a credit as so often happens with companies. However , I wrote askederm I got an immediate response on my issue. I also got a full credit as well with ZERO HASSLE!! ) I was so appreciative of this!! I would highly recommend this site and will not hesitate to order from them again , great customer service and experience. A special thanks to Ashley whom i dealt with!!

Box Opened When I received my order, the outside packaging was fine, but the box to the Clarisonic brush was damaged, and the seal on the box was broken. It was obviously that way when it was sent out and did not occur during the shipping process. I contacted askderm.com and reported the problem and requested that they exchange my brush for one that was unopened and not damaged, but they refused saying they do not accept returns. However, the shipping was very fast.