Box Opened When I received my order, the outside packaging was fine, but the box to the Clarisonic brush was damaged, and the seal on the box was broken. It was obviously that way when it was sent out and did not occur during the shipping process. I contacted askderm.com and reported the problem and requested that they exchange my brush for one that was unopened and not damaged, but they refused saying they do not accept returns. However, the shipping was very fast.

One bottle had leaked I was sad to see that one if the two bottles gentle cleanser had leaked inside the packaging and was half empty I am not happy with your service and would appreciate either a half refund or another whole bottle Thank you Nancy Jacobson

Great customer service! Well let me begin by saying that I'm always skeptical when it comes to online companies; however, my experience with this company was beyond fabulous. They had a great online deal that beat sephoras price on the foreo Luna mini by like $40. I then found a company even cheaper online that looked a little sketchy and they pricematched their price. Customer service was fast, responsive, and courteous. Shipping was super fast! Will definitely be a repeat customer.

Prompt delivery and a surprise inside! I recently received my order from Askderm. It was nicely wrapped, arrived early, in spite of all the snow in my area, and also came with some surprises I hadn't expected. I have ordered from Askderm many times now and each time their services are exceptional. They offer discounts and always include a generous sample or two. I highly recommend AskDerm!

Excellent service and FRESH product selection I easily found my everyday sunscreen, Total Block spf 65 transparent, on their website. Besides having free shipping I have the assurance of having fresh products - expires in June 2017!!! No local store carries sunscreen with an expiration date this far out. Also, received some free sunscreen samples. I will continue to use Ask Derm!