Having a regular doctor for every visit is everything. HealthTap was recommended to me by a friend last spring when no one was leaving the house. It's come in incredibly handy when I needed my son to listen to reason after an injury - won't listen to mom, will listen to our HealthTap doctor. Pretty great to be able to have that conversation at a moments notice instead of waiting god knows how long for an appointment. Since we can keep a primary care doctor with HealthTap, its not some random app doctor I send him to for this stuff - it's the same doctor every time, so he listens. As a mother of a teenager this is worth A LOT more than $15 a month to me.

They allow doctors who are unqualified for need to "pick up the call" I had a specific request/question/need that needed a specialist. HealthTap allowed ANY doctor to pick up my request and I was told "you need a specialist" by 3 different docs in the same session. They refused to give me a full refund and instead offered me a "partial refund" because I received "helpful medical advice." I couldn't afford to see a specialist in person which is why I went on HealthTap. Thanks to them essentially taking my money without service, I was unable to get medication or go to a clinic. I am devastated and still sick. Thanks HealthTap.

Just in one area...I answer questions… Just in one area...I answer questions in the Learn and Teach section. After answering the question, when I click the back button, I'm returned to the top of the question list, and have to start over at the top, but also type in my specialty again. This might be OK after answering the first question of the many, but after scrolling down 30 or so questions to find one to answer, answering it, then returning, it is quite time consuming to start over, enter the category of my expertise, scroll down 30 questions to find the next one. Its gotten so cumbersome that I've stopped answering questions.

HealthCrap Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my account was canceled), but hey, what the heck! Here goes... Bad customer service, extremely buggy app, multiple overcharges/unauthorized charges, frequently dropped chat sessions or had them interrupted (through ZERO fault of my own), mostly crappy and/or apathetic doctors, etc. That's basically it, in a nutshell. Run! Run far, faaaaar away from HealthTap.

Just hope you don't get stuck with Stephen Southard. Just hope you don't get stuck with Stephen Southard. His lack of social skills was impressive. Plagued with selective hearing, he was only listening to some of the patients symptoms, and unable to explain his reasoning for why he made his choice to deny medication. When pressed for an explanation for his reasoning, he just said "That's my advice, take it or leave it." Rude, stand-off-ish, and stubborn. Unacceptable for someone who is supposed to be "helping". Would not recommend to anyone.