HealthCrap Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my account was canceled), but hey, what the heck! Here goes... Bad customer service, extremely buggy app, multiple overcharges/unauthorized charges, frequently dropped chat sessions or had them interrupted (through ZERO fault of my own), mostly crappy and/or apathetic doctors, etc. That's basically it, in a nutshell. Run! Run far, faaaaar away from HealthTap.

HealthTap is a must have HealthTap got me in touch with a doctor in a smooth and seamless way. Not only were there extremely low wait times (less than 40 seconds), but they've provided me informational tools that gave me comfort in my diagnosis and helped me sleep at night. Glad to have a reliable application like HealthTap, and confident that I will be placed in professional hands in the future.

What a waste of money What a waste of money. I wanted to ask a doctor about a medication I was prescribed by my regular doctor because after researching it, I wasn't entirely convinced that it was safe. I would have gone to my regular doctor but it would have been a while before being able to see her because she travels. The online doctor didn't answer my question about whether or not it was safe. He basically just told me that if I have concerns then I shouldn't take it. Definitely NOT worth the money.

Hard to get actual help Still waiting after 2 days for a response to a 'free' question. Decided to take advantage of the 30 day trial for a paid subscription for faster answers. Asked a new question and learned that a) only the primary care docs are free -- everything else gives you a modest discount. And even there, I couldn't seem to connect to a doctor. Just got sent to a list of questions similar to mine. So I canceled my free trial after a couple of hours. A question I'd asked a few months ago DID get an answer (fairly quickly, IIRC) ... which made it pretty obvious that he hadn't actually read the question since the answer was not relevant. And the 150 character limit for your questions makes it impossible to give any sort of detail, making the odds of an accurate answer even lower.

Extra Cash for Doctors Apply Here Crap! So this is why my doctor is on HealthTap to get extra cash for responses and not responding to my email questions through regular hospital visits and wanting to know more about my condition. Of course doctors would spend there time on here for extra cash and not at their desk at the office to reply to their regular patients questions. Makes sense now.