Poor customer service and shipment I made an order on Nov. 28th and 10 days later still not shipped. They refused to cancel my order because it has been "processing". After several emails through their online contact form consulting my order status, they blocked my email address. Worst online shopping experience ever. Never shop with this company again.

Abby in John Lewis Norwich was so… Abby in John Lewis Norwich was so lovely, she listened to what I wanted and gave great advice, I’m so pleased with my brows which were waxed and tinted and I also had a lip and chin wax, very happy will definitely be going back!

Great product let down by poor service I love benefit products but the service leaves much to be desired. Ordered my products a week ago, money out of my account, however, still yet to receive any form of despatch or shipping notification, sent 2 emails to the company who can't even seem to confirm if my order has been despatched or not. Upsetting as a long term customer.

I absolutely love their brow products I absolutely love their brow products, I have oily skin, and they truly are the best! I love that they are cruelty, free, and offer many colors and formulas. I feel like they are very middle of the road price wise which is nice, and they do offer travel sizes so you can try products before investing in the larger ones. I highly recommend benefit cosmetics, especially for brow products.

I would have given five star once… I would have given five star once… I used to love their range years ago but more recently they have reduced the range in a huge way. Ingredients change to their tinted moisturiser, my skin had an awful reaction. Porefessional seems to make my foundation sit in my creases worse. The boing concealer is still a really product and is their brow pomade. But now the brow palette is huge with three colours and three powders, I only use two! Seems very wasteful. Original dr feelgood was a fantastic primer and smelt great but no longer available. Such a shame.