Poor service Very poor customer service. Advertised free delivery with new mascara but never happened. Stated no code needed. Emailed customer service to be told tough should have physically picked free delivery. Will not buy anything else from benefit online. Rubbish

Very poor customer service Very poor customer service. Took days to respond. Had to send numerous emails! Extremely disappointed!!!!!

Avoid Boots Covent Garden! Avoid Boots Covent Garden! I’ve been Benefit customer for over 15 years and have spend thousands of pounds on their products. Staff are usually lovely and very helpful in all the department stores I’ve been to over the years. Well unfortunately that can not be said about their Sunday girl at Boots Covent Garden. Young, pale complexion girl with wavy, brown-ish hair up to her shoulders was not knowledgable and plainly rude! Shocking attitude while talking over me. The worst beauty shopping experience yet.

I received a broken bronzer 3 weeks… I received a broken bronzer 3 weeks after ordering it. Benefit asked for front and back pictures to review it. After one week of waiting again i called, spent 20 mins on hold and they said they don’t know why anyone hasn’t gotten back to me. No apology whatsoever. I asked to speak to the supervisor and the representative said there is no supervisor available. I will never order from benefit cosmetics again

Great product let down by poor service I love benefit products but the service leaves much to be desired. Ordered my products a week ago, money out of my account, however, still yet to receive any form of despatch or shipping notification, sent 2 emails to the company who can't even seem to confirm if my order has been despatched or not. Upsetting as a long term customer.