Prompt service. Questionable return policy. When the bulb I ordered was faulty, I was outraged that their policy suggested I would need to pay return postage. I complained and they clarified the return policy and mailed a replacement bulb. Well packaged and responsive customer service.

My lamp does not work! I was so excited to get my lamp! To finally get some relief fro SAD however the darn thing not working! Maybe lightbulb maybe not so you are sending a replacement bulb to NH and we shall see! These lamps are not cheap and now it is a waiting game! If it's not the bulb I have to package the whole thing up and send it back do you not test things before you ship them very disappointed and can barely do anything these days and now stuck with broken lamp not happy!

Undecided I purchased the floor lamp for my 90 year old father for the brightness. I purchased a desk lamp for myself. My father had stopped using his because the dimmer wasn't working properly and the bulb was flickering. I took the bulb out and found two small cracks and blackening at the bottom of a couple of the tubes. I purchased two new bulbs on sale and have not installed one yet to see if it cures my father's problem. I have been happy with my desk lamp though I only use it on the fully dimmed setting, which leads me to wonder if I should have gotten the lesser wattage light.

Less options than before I remembered making purchases from full spectrum in the past and the desk lamps were available in mutliple finshes. They also seem to have done away with the selection of compact flourescent torchier lights. I do not know what to expect with the l.e.d. torcher lights. I had an issue with a balast that needed replacing on a desk lamp only a year after purchase. I was told to buy another balast. I am not used to replacing anything on the lamp expect the bulb so I was not too happy.

Great in every way but one! Bulbs great! I'm an artist and wanted 5000 K LED bulbs and they are exactly what I needed. Nice and bright! Only negative: When opened the box, you had used those awful styrofoam chips that we have to fish out and dispose of. The 6 bulb packages were wrapped together in small-scale bubblewrap but wish you had wrapped the whole group in large-scale bubblewrap instead of chips. I can't be the only customer who sighs with disappointment at seeing those chips!