Torchiere lamp excellent value Excellent LED lamp with speedy shipping. The lamp was packed in its cardboard board within a internal protective styrofoam enclosure. The only issue I had which had NO effect on the lamp was that the original tape around the box end flaps seemed to be lacking. The top flaps were slightly opened on one end and the bottom flaps were open with the tape not holding any of the flaps together. The cardboard box probably could have used a re-taping of the flap seams on the top and bottom.

CUSTOMER SERVICE, and then some!!!! I have two Blue Max lamps. I got them initially, to give me a "Boost" during the long, dark, rainy days after my Mom passed. These lamps helped me so much! NOW, they are both experiencing some aging issues, after SEVERAL years of faithful service! I called, about the switches that had given out, within 2 days, there were switches in my mail box, with simple, handwritten instructions for replacement! Now, the bulbs seemed unable to brighten, again, the gal that I spoke with told me how to replace them, with very little effort, and is sending new ballasts. This kind of CUSTOMER SERVICE is unheard of anymore, what a breath of fresh air!! Thank you from the bottom of my heart!

Prompt service. Questionable return policy. When the bulb I ordered was faulty, I was outraged that their policy suggested I would need to pay return postage. I complained and they clarified the return policy and mailed a replacement bulb. Well packaged and responsive customer service.

Floor Lamp The floor lamp looks great, but it is only a task light. It illuminates the immediate area only. Do not expect it to light up the area several feet away. It was not easy to put together because of having to stuff the extra cord into the lamp tube, but through trial and error we finally got the dang thing together. The lamp does not accomplish my needs, as I have to pick it up and move it across the room for additional lighting in another area of my sewing room. Do not want to purchase another floor lamp for each area. Perhaps I should look into other lighting for this room. I will still be able to use this floor lamp for tasks but am sad that it did not solve my lighting issue. Not the product's fault.

Website says open, where's the people? I ordered an expensive bulb by telephone. It was delivered but does not work. I have been calling Full Spectrum all morning, using any of the options, to be able to get someone on the phone. As of 12.45pm there is no answer on any option, nor any response to my email. Their website says they are open. Regardless of Covid, they need to have someone at least answering the phone of sales and/or customer service! Very disappointed.