They don't bother to tell you when items are out of stock. I ordered two items on 6/25, both showing in stock. I received an email on 6/30 saying both items were shipped. I received a package on 7/3 with just one of the items and a note saying the other item was on backorder. I should have been notified of this much sooner, as soon as I ordered. Now I am out of a supplement I need. Unacceptable!!!

Order filled fast but slightly inaccurate I was looking for Honso formula 41, ordered Honso formula 42 and what came was formula 45. I am of the philosophy that there is a reason for everything and I believe that I will be using or sharing formula 45 with someone, otherwise it would not have come to me. So it all works out.

Great products, slow delivery I love your products! But, the last two times I've ordered, it's taken me close to 2 weeks to get what I ordered. That's difficult, especially with supplements. Also, it would be great when online ordering, if a customer could use one address for payment and another for delivery.

SHIPPING TOOK WAY TOO LONG! I placed an order on July 13, 2015 and waited until July 23, 2015 to receive my item. I feel that 10 days is way too long to wait for an item that I needed much, much sooner. For this reason, I will probably not use this company again!

Supplements were slow to arrive, but dealing with customer service was good. Ideal Vitamins had good prices on the items I wanted, but it took longer than expected to receive them. Apparently one of the products wasn't available right away because of something going on at the manufacturer's end of things. I placed a couple of calls at different times to customer service. Though I had to leave a message all but one of those times, they gave me friendly, courteous service when a rep spoke with me.