Supplements were slow to arrive, but dealing with customer service was good. Ideal Vitamins had good prices on the items I wanted, but it took longer than expected to receive them. Apparently one of the products wasn't available right away because of something going on at the manufacturer's end of things. I placed a couple of calls at different times to customer service. Though I had to leave a message all but one of those times, they gave me friendly, courteous service when a rep spoke with me.

Order filled fast but slightly inaccurate I was looking for Honso formula 41, ordered Honso formula 42 and what came was formula 45. I am of the philosophy that there is a reason for everything and I believe that I will be using or sharing formula 45 with someone, otherwise it would not have come to me. So it all works out.

Prices lower on what I buy at several web competitors. When it comes to specific branded products, price and postage paid or are the two top criteria in choosing from whom to order. You prices on products I order are higher than several of your competitors. Off hand, I don't recall if you pay postage or not. Even if your price is the same (or even a tad lower), postage paid makes a difference.

dishonest I tried ordering some essential oil from them, the product was not marked as out of stock on the website. I placed my order they took my money, and no product was shipped. later I found out that it's out of stock (in fact the company doesn't even make it anymore). I asked them to mark it on their website, because they had waisted my time. Not only have they not done that (it's still marked as in stock) they are using the product as Google ad words so they will drive more traffic to their site based on products they don't have. This enrages me and should be illegal. Don't sell things you don't have! It's dishonest. Plus, I HAVE told you this item is out of stock instead of fixing it on your website you reported my review to TrustPilot? Shame on you.

SHIPPING TOOK WAY TOO LONG! I placed an order on July 13, 2015 and waited until July 23, 2015 to receive my item. I feel that 10 days is way too long to wait for an item that I needed much, much sooner. For this reason, I will probably not use this company again!