How is this acceptable? They are sending items to my old address, after I updated to my new address. Customer support said they may not be able to cancel all of the order. That’s weird. So they are going to still charge me for items I can’t receive? Yep. That’s exactly what’s happening. So now I have to contact my bank’s fraud department to get my money back. How does Vitamin Shoppe think that their handling of that mistake is ok?

Anthony was awesome!! I placed an order and one of my items was missed during the packing process. I called customs service and spoke with Anthony, who was so attentive and helpful-I haven’t had such great customer service in a long long time. Thank you Anthony!!

BEWARE....HORRIBLE customer service BEWARE....HORRIBLE customer service. Every basic level, front line telephone rep is as rude as can be. When I asked to be transferred to a supervisor I was told that everybody answering the phone is considered a supervisor. That's laughable. It's almost as if they get rewarded to be A-holes. I called corporate level 2 and got the same bad attitude. I will take 100% of my business to Bodybuilding.com The Vitamin Shoppe has earned a big fat grade F.

That Taylor's, SC employee Rocks! I'm not sure about the other stores but the guy we go to at The Vitamin Shoppe in Taylor's, SC is extremely knowledgeable about everything in the store. My husband has nothing but great things to say about him since he got him feeling better! Keep up the great work!

Awful inventory system. Many items out of stock with no notification until days later. I'm a Vitamin Shoppe customer and have placed many online orders in the past. I'd say about 30% of the time my order is delayed due to items that are out of stock but continue to be sold on their site. Many times, notification of the delay status doesn't come for 5 days or more, and then the expected ship date is another 2 weeks from that point. Customer service reps are friendly but of little to no help as all they can do is repeat what you already know. This is yet another business that will continue to lose business to competitors such as Amazon, who seem to have a monopoly on the best real-time inventory system out there.