AVOID AVOID AVOID lots of reaearch. This 'care' company in my experience was totally inaquate. They failed my Mum in not providing meals, left food to go bad. I had to prompt them in almost all espects of basic care requirements for my Mum. They were useless and staff changed far too often. Care staff wages very poor compared to other care companies. I changed to a far better company called 'Second to None'....total turn around for my Mum...I didnt need to supervise them. There isn't an option to provide zero stars

dont waste your time, Bethlehem, PA was working for a client and everything was going well. as soon as I had enough hours to get benefits I got a text message from owner that I was fired with no explanation. They told my client I quit, but that was rectified when he hired me privately and ditched home instead. They are a greedy , low life, low integrity company who treats employees like garbage and clients even worse. They also show up at unemployent hearings with lawyers and battle your unemployment claim. Go elsewhere.

We've used home instead for around 4… We've used home instead for around 4 years and all in all its been an awful experience carers leaving their client in the incompetence pants and nothing else for 20mins plus. A carer has been showing up ill and spreading her germs all over my sick grandmother and my grandfather is now sick because of the 2 months she's been coughing her guts up in the faces. Had a carer even sit and watch TV while her client was crying and distressed and she did nothing. Just awful all around Now it's £32 ph it's a complete scam. Out of about 5 carers we see 2 of them do them job without being corrected after years of being here.

Awful Company. Avoid working for them or using them. Have worked for this company for a while. Terrible training, incompetent management, badly organised, under paid and erratic hours. Don’t care one bit about their staff and employ half wits who couldn’t look after a goldfish rather than a person. Can’t divide work up properly, move people around clients so they can’t develop a bond and tell lies when a client doesn’t want them anymore or asks for a new cared. I wouldn’t have them near a relative of mine.

Appalling standard of carer, creating risk and causing distress We were truly appalled by the standard of care and the behaviour of the carer. At the basic level, she failed to attend to water intake, leading to dehydration. She put her client at risk by undertaking an ‘outing’ which appeared to suit her social preferences, rather than the needs of her client. She drank alcohol, whilst on duty. We would NEVER use Home Instead again and we warn others to be careful about the calibre of carer that they may send