Raymond Wang
TWThe order was placed on Feb 2nd The order was placed on Feb 2nd. Today is Feb 14. I’ve not received any form of shipping notification. Even after I emailed customer support twice, they still have no reply to my request for a shipping date. Quite disappointed
Orlando Lopez-Perez
PRVery good products and services. -
Sualdam
GBI can't believe NeilMed have done this! I can't believe NeilMed have done this! I've had a pulsating Sinugator for several years. I can't remember where I bought it, but it was probably from a seller on Ebay. The product is great for treating sinus problems associated with having a tooth abcess (the reason I first bought it), and early-season hayfever (which I have acquired as I got older). What I do is use boiled buffered water (using NeilMed's premixed sachets, which I buy on Ebay), then stir in a teaspoon of Manuka honey, and irrigate when it has cooled down. Recently, I dropped the Sinugator, and the small shaft which connects the nozzle to the body snapped off. I contacted NeilMed on the off chance they could supply the part - it seemed a shame to have to bin the body, which was working fine, just because of the nozzle. They asked me for my name and address. I fully expected and was prepared to have to pay for the part if it was available (their site points out they don't sell spares, but to contact them and ask). If it wasn't - and I honestly assumed that it wouldn't be - I would have readily just bought another. It seems from the emails I've received today that they are just sending me a whole unit. They most definitely didn't have to do that, and the possibility that they might had not even crossed my mind. Even just the spare part being sent would be service beyond what I expected. But this is way beyond. Thanks, NeilMed.
Eric Lim
SGI had a missing order and a defective… I had a missing order and a defective item, Neilmed resolved both issues! Thank you and keep it up!
philip gyimah
GBPurchased items for over a week now and… Purchased items for over a week now and haven’t heard nothing from your shippers to date.Am traveling with the items coming Wednesday and when I call customer service they give me wrong tracking number and promise to call back but to no avail,I should have rather bought it through AmazoN