Sualdam
GBI can't believe NeilMed have done this! I can't believe NeilMed have done this! I've had a pulsating Sinugator for several years. I can't remember where I bought it, but it was probably from a seller on Ebay. The product is great for treating sinus problems associated with having a tooth abcess (the reason I first bought it), and early-season hayfever (which I have acquired as I got older). What I do is use boiled buffered water (using NeilMed's premixed sachets, which I buy on Ebay), then stir in a teaspoon of Manuka honey, and irrigate when it has cooled down. Recently, I dropped the Sinugator, and the small shaft which connects the nozzle to the body snapped off. I contacted NeilMed on the off chance they could supply the part - it seemed a shame to have to bin the body, which was working fine, just because of the nozzle. They asked me for my name and address. I fully expected and was prepared to have to pay for the part if it was available (their site points out they don't sell spares, but to contact them and ask). If it wasn't - and I honestly assumed that it wouldn't be - I would have readily just bought another. It seems from the emails I've received today that they are just sending me a whole unit. They most definitely didn't have to do that, and the possibility that they might had not even crossed my mind. Even just the spare part being sent would be service beyond what I expected. But this is way beyond. Thanks, NeilMed.
BNicks
CAAfter waiting 11 days for my order to… After waiting 11 days for my order to arrive, I decided to call the company. I was told everything was backordered for at least a month. However, my credit card had already been charged. I decided to cancel my order.
Eric Lim
SGI had a missing order and a defective… I had a missing order and a defective item, Neilmed resolved both issues! Thank you and keep it up!
Lars
NLScam Paid for my order and heard nothing afterward. I only got the order confirmation. I decided to reach out to customer support. They stated my order wasn't received since my payment was declined. But my bank account was charged. Scam! DO NOT BUY HERE.
Samantha Tellei
GUOrder was placed, Never received Order was placed, payment was taken August 18, 2022, order has NEVER BEEN PROCESSED OR SHIPPED !! I CAN'T RATE SOMETHING I DIDN'T GET. THIS IS THE 2ND TIME I WAS SENT AN EMAIL ASKING ME TO REVIEW THIS PRODUCT. I have sent an email asking for info or refund, have NOT RECEIVED A REFUND OR A RESPONSE.