Avoid at all costs Avoid at all costs. They are not interested in keeping customers. I was with 4Paws for 2 years with 2 dogs and at the most recent renewal they hiked my price up by £240 for one of my dogs despite never making a claim. I decided that the level of cover I had was no longer necessary so decided to reduce my cover to save on costs. They were happy to do this but insisted I take out a new policy, despite being with them for 2 years meaning that for 14 days my dog wouldn’t have been covered. Absolutely disgraceful. Needless to say I cancelled my policy and have gone elsewhere.

STILL WAITING FOR A CLAIM STILL WAITING FOR A CLAIM! We submitted a claim 4 weeks ago and still waiting for the claim, with little communication. They stated 2 weeks inc fast settlements- we have submitted 3 claims and I can tell you this is not the case. Me and my wife have £2000 sitting on our credit card and are going to miss payments and incur cards, so this is why we are deeply annoyed. Avoid!!!

Whoops, why did I get insurance with these? Whoops! Now, I've done it. I got pet insurance through 4Paws and didn't spend enough time reading reviews. Here's the true story: After waiting 5 weeks, sending 2 emails of complaint in that time and having three long-winded phone calls with staff who seemed very unsure of their job (but always seem to work in an office where nobody is actually in charge 'there are no managers in today') we finally -after 5 weeks - had our claim settled. Awful service. I dread to think what they will do to my premiums now I have claimed. Avoid this company like the plague.

Slow settlements Despite claims that settlements are made within 7 to 10 days, it took 21 days, plus a number of phone calls pleading that we needed to settle the credit card bill. When the cheque finally came it was made out to a different name to that I stated on the claim form. Customer service was polite but ineffectual, claims dept - hopeless. I'll be looking elsewhere when its time to renew.

WOW - Look at their first 11 reviews!!! I unfortunately have just signed up with 4Paws before reading Trustpilot. Sign up process was very poor and in the end I had to waste time doing it laboriously by phone due to faults on their site. Only now (too late) I look at the reviews here only to find: - Their first 11 reviews were all within one month - All were 5 stars - All were from USA "customers" (none from UK) - All were first time reviewers - Then 5 clear months with no reviews whatsoever - Since then: five 1*, one 2* and only one x 5* - All but one of these subsequent reviews were from UK I leave others to decide how to judge these amazing coincidences. My review thus far is based only on my poor personal experience of sign-up and I shall update as appropriate....