Phoned 4 paws to make sure my dogs… Phoned 4 paws to make sure my dogs treatment was covered and I asked as it was an ongoing problem once the vet had finished the treatment then could we make a claim ,as it turned out I was nearing the end of first year and they processed a claim without my consent and paid out £1.27 which was what was left of the vet bill after they took there excess .and then was told if I wanted to claim again as it was a new year I would have to pay another years excess .

5+ weeks to wait I made a claim in August. Because of a few house moves, it took them until November to to get all the info they needed. Well it’s 15th December, so 5+ weeks after their last correspondence and I’m still waiting for settlement. What’s the claim for? - The fallout of an infection for my dog getting bitten on the back. Not a difficult diagnosis or complicated task one would think for a payout. I will wait for my settlement and then cancel this shambles of an insurance provider.

SUPER IMPRESSED WITH 4PAWS INSURANCE! 4Paws Insurance is a wonderful company. Very quick with processing claims and the best customer service anywhere. Jason is beyond fast answering emails and also very friendly and knowledgeable; he genuinely cares about your pet. Worth the monthly premium.... I'm so glad I chose 4Paws for my pet's insurance needs. Very impressed!

I cannot express enough my frustration… I cannot express enough my frustration with this company. We bought a policy for our dog but realised that it wasn’t for us so cancelled the same day - way within our 14 day cooling off period. It’s now been nearly a month and several unfulfilled promises later, I still don’t have my refund.

Don't use this company Although the women assistants I dealt with were lovely the company itself is awful and rejects your insurance claim for spurious reasons. I was told by my vet practice that this company are known to be difficult and reject claims which other companies honour