Impossible to get through to the right… Impossible to get through to the right department! I appreciate that their numbers may be reduced but it is absolutely pointless having an overflow team who cant deal with calls. Ive been trying to cancel my policy for the past 4 days. I press the button to route my call to the cancellation team to wait for 5 minutes to speak to someone who tells me the cancellation team are all busy and that they will arrange a call back which will take 3 days. I wait 3 days with no call back so I call again to have the same thing happen! I would rather you keep me on hold for however long so I get to speak to the right department and get my policies cancelled. False promises of call backs that dont happen dont improve someone's opinion of you.

Whoops, why did I get insurance with these? Whoops! Now, I've done it. I got pet insurance through 4Paws and didn't spend enough time reading reviews. Here's the true story: After waiting 5 weeks, sending 2 emails of complaint in that time and having three long-winded phone calls with staff who seemed very unsure of their job (but always seem to work in an office where nobody is actually in charge 'there are no managers in today') we finally -after 5 weeks - had our claim settled. Awful service. I dread to think what they will do to my premiums now I have claimed. Avoid this company like the plague.

SUPER IMPRESSED WITH 4PAWS INSURANCE! 4Paws Insurance is a wonderful company. Very quick with processing claims and the best customer service anywhere. Jason is beyond fast answering emails and also very friendly and knowledgeable; he genuinely cares about your pet. Worth the monthly premium.... I'm so glad I chose 4Paws for my pet's insurance needs. Very impressed!

This company are absolutely f***ing… This company are absolutely f***ing rubbish. Unfortunately I'm stuck with them because I was with them when my dog had a cancerous lump removed otherwise I would have left them long ago! Still haven't settled my claim from August when said dog had an operation to remove 3 lumps which turned out to be benign. Now they're trying to say I need to make 3 separate claims for each lump because they were different types of benign, meaning they want me to pay my excess 3 times and lose out on at least £350 even though they were removed in one operation! Absolutely disgusting.

Buyer Beware I'm writing this review to warn other pet owners about our experience with with 4PAWS. We purchased a policy for our beloved Maltipoo Toby, believing it would provide financial security in case of unexpected illness. Unfortunately, that turned out not to be the case. Toby was sick once and had diarrhea which was the main issue in August 2023. We promptly took them to the vet, who diagnosed a bug with anti-biotics and a pro-biotic to settle his stomach, Toby made a full recovery and showed no further signs of the condition and was never prescribed any conditions and illness. Reassured, we continued with switching our pet insurance policy to 4Paws. Fast forward to recently, when Toby experienced a completely new illness in December 2013, vomiting regularly with blood and no diarrhea . We submitted a claim, confident our insurance would help. However, to our utter disappointment, 4PAWS denied the claim! Their justification? They classified Toby vomiting once in August 2023 as a pre-existing condition, despite the vet's documentation of a full recovery, recommendation that it was not linked due to no recurring symptoms and that medication worked which hasn't to date.The original condition was successfully treated and wasn't a chronic issue. Now, we're facing a significant vet bill for a completely unrelated illness. Their customer service has been unhelpful, slow and impersonal throughout this ordeal. We feel completely let down by a company that supposedly cares about pets. If you're looking for pet insurance that will actually cover you, avoid 4 Paws at all costs! Look for a company with a clear and transparent policy on pre-existing conditions, and one that prioritizes customer service. Don't make the same mistake we did.