5+ weeks to wait I made a claim in August. Because of a few house moves, it took them until November to to get all the info they needed. Well it’s 15th December, so 5+ weeks after their last correspondence and I’m still waiting for settlement. What’s the claim for? - The fallout of an infection for my dog getting bitten on the back. Not a difficult diagnosis or complicated task one would think for a payout. I will wait for my settlement and then cancel this shambles of an insurance provider.

This company are absolutely f***ing… This company are absolutely f***ing rubbish. Unfortunately I'm stuck with them because I was with them when my dog had a cancerous lump removed otherwise I would have left them long ago! Still haven't settled my claim from August when said dog had an operation to remove 3 lumps which turned out to be benign. Now they're trying to say I need to make 3 separate claims for each lump because they were different types of benign, meaning they want me to pay my excess 3 times and lose out on at least £350 even though they were removed in one operation! Absolutely disgusting.

Cancelled my policy one year in Cancelled my policy one year in, right when I needed the insurance for an illness my dog was experiencing and had "0" claims in Best bet is not get a policy started with them and if you have one consider changing... Very unreliable !

Shockingly bad service and really disappointed Really disappointed so far. I'd recommend paying the premium for a better company. We waited 4 weeks after making a claim (apparently the wait time was meant to be 2 weeks) all whilst chasing them up, not once did we recieve any form of communication from them. Being that we had to pay for our vets bills up front we struggled with our bills that month and when we were 1 day late paying our monthly payment, we were told they wouldn't even tell us if the claim had been approved until we paid our monthly premium. Sorry folks but this is the first bad review I've written in my life and I'm 36 years of age. I genuinely hope people get a chance to read this prior to deciding to take an insurance with them. Very doubtful they'll even cover the cost judging from our experience this far.

Phoned 4 paws to make sure my dogs… Phoned 4 paws to make sure my dogs treatment was covered and I asked as it was an ongoing problem once the vet had finished the treatment then could we make a claim ,as it turned out I was nearing the end of first year and they processed a claim without my consent and paid out £1.27 which was what was left of the vet bill after they took there excess .and then was told if I wanted to claim again as it was a new year I would have to pay another years excess .