Scammers - do not buy anything from this company! Ordered a sofa in March for my brother who is in a care home and has dementia. Delivery was promised for 2 weeks but after 6 weeks the company still couldn’t give me a delivery date so I cancelled the order. I was promised a refund but nearly 2 months later and after countless phone calls and emails he still hasn’t had his money back. I’ve now commenced legal action against Homecarechairs to get him his refund. Dealing with the company is a nightmare - they simply ignore emails and phone calls. On the rare occasion I have managed to speak to someone, they promise a refund but nothing ever happens. Seriously do not use this company!

Good Customer service lacking The chair looks good and seems comfortable. However, I believe their customer service could be a lot better. An email was ignored, call-back didn't happen and kept holding on too long when I rang. In my delivery instructions I asked for driver to ring me approx. 1 hour away so I could be at the nursing home when it arrived. Having received bad customer service I suspected this wouldn't happen so I went over and waited and yes I was right the driver didn't ring me. I detected a bit of an 'attitude' from them in my dealings. At no point did I feel like a valued customer.

Order process okay however delivery… Order process okay however delivery details were not great. Tracking poor and had to call a few times to get info. No advance notice of delivery slot received so just by luck I was home when delivery arrived. Love the chair though it’s perfect for my son and quality appears very good.

Would highly recommend High quality, comfortable chair which assists frail elderly person to move more easily from sit to stand. Good range of design options on sizing and also on being able to select pressure relief cushion , which is quite firm. Also possible to buy a spare cushion which is useful. Delivered within the expected three week timeframe although we had to prompt for the actual delivery date. Delivery driver was very helpful and also phoned an hour prior to arrival.

They didnt send an e-mail to say when… They didnt send an e-mail to say when the chair was going to be despatched,had to go on the company chat room to get a sales person to get someone to contact me. The delivery driver did phone 30 min before delivery which was good, allowing me to come away from work,but the wrong height chair was delivered 21 inch instead of the ordered 19,so had to wait for it to be collected and altered,came back 2 days later on courier who said delivery 11-12,turned up 1.50pm. So not very happy with service,will not be recommending to others.