Very poor customer service Very poor customer service, had shoes less than a year, bottom of the sole broke loose and causes tripping, tried by email and telephone several times to get assistance with this and after 3-4 exchanges I became persona non grata, I bought shoe glue and glued it myself

Horrible customer service Horrible customer service. I have worn these shoes for years and have been very happy with them, but this time, I ordered a pair on May 18 and have yet to receive them. No response to repeated emails. Finally got a customer service rep who said they would look into it and get back to me. Yeah, right! That was over a week ago and at this point, all I get is leave a message and we'll get back to you. I've filed a dispute with Paypal over merchandise not received. Good product. HORRIBLE SERVICE. Never again.

Returning my shoes is a HASSLE! Returning policy says hassle free BUT IT IS NOT hassle free!! It has been nothing but a pain in the A$$. Tried to call and no customer service! Very disappointed.

Missing shoes; miserable customer service I ordered two pairs of shoes 7/4/21. On 7/23 I received one pair with no explanation of the missing pair. 7/23: I sent an online message asking what happened; the message received no response. 7/26: After multiple attempts I was able to reach customer service by phone and was told the missing pair was backordered and would ship 8/1. They didn't. 8/12: Phoned again and was told they were "just in" and would ship the next day (8/13). They didn't. 8/23: Phoned again and was told a shipment had been started (whatever that means) and the shoes would ship "this week." They didn't. 8/31: Phoned yet again and was told the order had been cancelled. Since I had not cancelled the order I asked who had, and if they planned to refund me. I was told I would receive a call back. I didn't. Customer service has been difficult to reach. An online message received no response, and the phone system, after three minutes on hold requests a message or will automatically disconnect; it has taken multiple calls each time to connect to a live person. I don't know what has happened to this company. The quality of the one pair of shoes I received was markedly lower than the last shoes I bought from them. And my experience seems to indicate that Apex has a problem with both competence and honesty. The company's current BBB rating is F, a fact I wish I had discovered before I ordered.

No shoes and out $100 I ordered very expensive shoes from this company for nursing school. A MONTH after the order my shoes were still not processed or shipped. I'm starting school soon and I still have not received my $100 sneakers. I e-mailed the company and nobody got back to me, I also called several times and was listening to hold music for 30 min after which time it sounded like someone picked up without saying anything and then hung up. You can't even cancel an order on the site without talking to somebody. Now I have no shoes for school and I'm pretty sure I just lost $100 too. I'm wondering if this is even a real company or a scam site that doesn't really have any employees.