Missing shoes; miserable customer service I ordered two pairs of shoes 7/4/21. On 7/23 I received one pair with no explanation of the missing pair. 7/23: I sent an online message asking what happened; the message received no response. 7/26: After multiple attempts I was able to reach customer service by phone and was told the missing pair was backordered and would ship 8/1. They didn't. 8/12: Phoned again and was told they were "just in" and would ship the next day (8/13). They didn't. 8/23: Phoned again and was told a shipment had been started (whatever that means) and the shoes would ship "this week." They didn't. 8/31: Phoned yet again and was told the order had been cancelled. Since I had not cancelled the order I asked who had, and if they planned to refund me. I was told I would receive a call back. I didn't. Customer service has been difficult to reach. An online message received no response, and the phone system, after three minutes on hold requests a message or will automatically disconnect; it has taken multiple calls each time to connect to a live person. I don't know what has happened to this company. The quality of the one pair of shoes I received was markedly lower than the last shoes I bought from them. And my experience seems to indicate that Apex has a problem with both competence and honesty. The company's current BBB rating is F, a fact I wish I had discovered before I ordered.

Returning my shoes is a HASSLE! Returning policy says hassle free BUT IT IS NOT hassle free!! It has been nothing but a pain in the A$$. Tried to call and no customer service! Very disappointed.

This company is awful This company is awful. No customer service. Returned within time frame and absolutely no response or refund!!! Shoes aren’t comfortable, super heavy and bulky. The return issue is the deal breaker though. They allow you to return but note it has to be within 30 days or no refund so if you aren’t careful you may return shoes which they then keep and you get nothing but out of money!!!

I ordered 2 pairs of shoes on the apex… I ordered 2 pairs of shoes on the apex website since they offered a coupon. Charged my card, but after 2 weeks no shoes. Tried calling customer service, no answer. Called a different number from the bank charge and they say the companies are separate, not able to help. Write to them on message board, let them know I'm getting in touch with bank, shoes are shipped out, but they block me from message board. The shoes arrived but aren't good. $70 to send back.

No shoes and out $100 I ordered very expensive shoes from this company for nursing school. A MONTH after the order my shoes were still not processed or shipped. I'm starting school soon and I still have not received my $100 sneakers. I e-mailed the company and nobody got back to me, I also called several times and was listening to hold music for 30 min after which time it sounded like someone picked up without saying anything and then hung up. You can't even cancel an order on the site without talking to somebody. Now I have no shoes for school and I'm pretty sure I just lost $100 too. I'm wondering if this is even a real company or a scam site that doesn't really have any employees.