Landmark has been terrible to work with… Landmark has been terrible to work with and I would advise not going with them. Their support call staff was unprofessional. Not only did they actively avoid solving my problem but have now made it so that I will receive ZERO value from the warranty leading us to loose out on thousands of dollars in home repairs that should have been covered by our warranty. This has been extremely frustrating!

AC replacement AC replacement. I have been working with Landmark for three months now on an issue involving our AC. 1. They had no service providers near my location. (Find a contractor near your location) Three separate contractors verified the unit needed to be replaced. 2. Landmark wants to talk to contractors. However, the contractors would hang up after 15 minutes on hold. They have a job to do. 3. Landmark knows this and keeps the contactors holding knowing they will hang up. 4. Can you provide the contact information on your closest service provider to me? I'll pay for the travel. 5. "I can only provide contact information on a provider near you. Since there are no contractors near you, I cannot provide this information

Very poor communication with customers… Very poor communication with customers regarding their service request. They give you no updates on pending service calls or when ordered parts will be available. They have a difficult time reaching their own service vendors by phone and communicate mostly through emails etc.

Denied Claim. Nickle and Dimed. Fee to cancel. Denied claim on as what was going on with my shower "was covered" there was a line item in the policy explicitly excluding "cracked shower pan". I cancelled my policy because this was my second issue with them. Previously I tried to get the maintenance scheduled for my AC unit and they said it was "too early" to schedule it. I called again and they said it was "too late". They charged me $75 to cancel the policy, even though I had refund owed to me for cancelling mid-month. They said I forfeited the refund because I had an earlier claim paid out of $340 for a broken seal on the washing machine. I also paid my $70 service fee for that appointment. Scummy company. Steer Clear!

If I could give a 0 stars I would If I could give a 0 stars I would. I called yesterday because our AC is out and it 100 degrees outside and 85 degrees inside. They have ONE contractor that they use in our ENTIRE area, ONE! We are in Boise, there are 1,000 HVAC companies around us. Their ONE contractor isn’t available for A WEEK!!!!! And they refuse to let us call someone else and get reimbursed. TERRIBLE! DO NOT USE these guys!